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How do you mute background noise on phone calls with clients?

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Background noise can ruin a phone conversation with a client, especially if you are trying to make a good impression or close a deal. Whether it is traffic, kids, pets, or construction, unwanted sounds can distract, annoy, or even offend your listener. Fortunately, there are some simple ways to mute background noise on phone calls and ensure a clear and professional communication. Here are some tips to help you out.

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1 Choose a Quiet Location

The first and most obvious step is to find a quiet place to make or take your phone call. Ideally, this should be a private room with a door that you can close and lock. Avoid public places like cafes, parks, or airports, where you have no control over the noise level. If you have to use a shared space, such as an office or a co-working area, look for a secluded corner or a booth that can reduce the ambient noise.

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Megan G.

Certified Nutrition coach and personal trainer! Helping the community become strong happy and healthy!
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When signing up with a remote roll, I try and request for hours based on my significant others schedule. I'll work when he works to avoid distractions. If having animals, they go in their crates in other areas of the home and create a relaxing environment for them to keep chances of them barking through out a call. It's always beneficial to work with a room that has a door to keep potential disturbances of other family members.

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2 Use a Noise-Cancelling Headset

A noise-cancelling headset can make a big difference in filtering out background noise and enhancing your voice quality. These devices use microphones and algorithms to detect and cancel out unwanted sounds, while amplifying your speech. They can also help you hear your client better and avoid asking them to repeat themselves. There are many types and models of noise-cancelling headsets available, so you can choose one that suits your budget and preference.

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3 Turn Off Notifications and Alerts

Another source of noise that can interrupt your phone call is the notifications and alerts from your other devices. These can be anything from email chimes, text messages, calendar reminders, or social media updates. To avoid these distractions, you should turn off or mute the sound and vibration of your phone, computer, tablet, smartwatch, or any other gadget that you have nearby. You can also enable the do not disturb mode or the airplane mode on your phone to block any incoming calls or messages.

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Elizabeth Francis

Processing LOA Claims
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I always turn off my sound on my desktop so the sound from the notifications don’t disturb the customers.I just turn the sound on when I have an on camera meeting or have a training video.

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4 Use a Mute Button or Feature

Sometimes, despite your best efforts, you may encounter some unexpected noise during your phone call. For example, someone may knock on your door, a dog may start barking, or a siren may go off. In these situations, you can use the mute button or feature on your phone or headset to temporarily silence your microphone. This way, you can avoid disturbing your client and quickly deal with the noise source. Just remember to unmute yourself when you are ready to resume the conversation.

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Elizabeth Francis

Processing LOA Claims
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In my experience if you set a time frame with the customer like a two minute hold and check back in with the customer they are more receptive to being placed on hold

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5 Apologize and Explain

If you cannot avoid or mute the background noise, you should apologize and explain the situation to your client. This shows that you respect their time and attention, and that you are not being rude or careless. You can also ask them if they can hear you well and if they are comfortable with continuing the conversation. Alternatively, you can offer to reschedule the call or switch to another mode of communication, such as email or chat.

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6 Test Your Setup

Finally, before you make or take an important phone call with a client, you should test your setup and make sure everything works well. You can do this by calling a friend or a colleague and asking them to give you feedback on your sound quality, volume, and clarity. You can also check the battery level of your phone and headset, the signal strength of your network, and the availability of your contact. By doing this, you can avoid any technical issues or glitches that may affect your phone call.

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How do you mute background noise on phone calls with clients?

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1 Choose a Quiet Location

2 Use a Noise-Cancelling Headset

3 Turn Off Notifications and Alerts

4 Use a Mute Button or Feature

5 Apologize and Explain

6 Test Your Setup

Phone Etiquette

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