How do you measure the impact of perspective taking on your team performance and outcomes?

1 Why perspective taking matters

Perspective taking is not just a nice-to-have skill, it is a must-have skill for successful collaboration. When you take the perspective of your team members, you can better understand their needs, expectations, and challenges. You can also appreciate their strengths, contributions, and feedback. Perspective taking helps you avoid misunderstandings, biases, and stereotypes that can hinder your team's progress and creativity. It also fosters a positive and supportive team culture, where everyone feels valued and respected.

3 How to measure perspective taking

To measure the impact of perspective taking on your team performance and outcomes, you need to use both quantitative and qualitative methods. Quantitative methods involve collecting and analyzing data on indicators such as team productivity, quality and innovation, and satisfaction and engagement. Qualitative methods involve gathering feedback and insights from your team members and others, through surveys, interviews, reviews, testimonials, stories, and anecdotes. This will help you understand how your team members rate their perspective taking skills, how customers perceive the team's performance, and how team members share their perspective taking experiences.

4 How to use perspective taking data

The data you collect and analyze on perspective taking can help you improve your team performance and outcomes in various ways. For instance, you can identify and address any gaps and challenges in your team's perspective taking skills and practices, recognize and reward best practices, set and track goals for development and improvement, and communicate the value and impact of perspective taking to customers, stakeholders, and peers.

5 How to foster a perspective taking culture

Perspective taking is not a one-time activity, rather a continuous process that requires commitment and support from the entire team. As a leader and a team member, you need to model perspective taking behavior and attitudes. Additionally, it is important to encourage and facilitate perspective taking interactions and exchanges among team members, both formally and informally. Learning and development opportunities should be provided, as well as resources for team members to promote perspective taking. Celebrating and appreciating perspective taking diversity and inclusion in your team is also key, by acknowledging different perspectives and backgrounds.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?