How do you measure the impact of BPM and automation on your business processes?

2 Identify your key performance indicators (KPIs)

Once you have your goals and objectives, you need to translate them into measurable and quantifiable indicators that can track and evaluate your progress and performance. These are your key performance indicators (KPIs), and they should reflect the specific aspects and dimensions of your business processes that you want to improve with BPM and automation. For instance, some common KPIs for BPM and automation include process cycle time (the time it takes to complete a process from start to finish), process cost (the total cost of executing a process, including labor, materials, and overhead), process quality (the degree of compliance, accuracy, and consistency of a process output or outcome), process efficiency (the ratio of output to input, or the amount of resources consumed or wasted by a process), process agility (the ability of a process to adapt to changing conditions, demands, and opportunities), and process satisfaction (the level of satisfaction or dissatisfaction of the process stakeholders, such as customers, employees, or suppliers).

3 Collect and analyze your data

After you have identified your KPIs, you need to collect and analyze the data that can measure and compare them. You can use various sources and methods for data collection, such as surveys, interviews, observations, audits, reports, or dashboards. You can also use various tools and techniques for data analysis, such as charts, graphs, tables, or statistics. The main purpose of data collection and analysis is to provide you with reliable and relevant information that can help you understand the current state and performance of your business processes, and the impact of BPM and automation on them.

4 Evaluate and communicate your results

The final step of measuring the impact of BPM and automation is to evaluate and communicate your results. You need to interpret and explain the data and information that you have collected and analyzed, and compare them with your goals and objectives, and your baseline or benchmark. You need to identify and highlight the achievements and improvements that BPM and automation have brought to your business processes, as well as the gaps and challenges that still need to be addressed or resolved. You also need to communicate your results to your stakeholders, such as your management, team, or customers, and share your insights, feedback, and recommendations for further improvement or action.