登录查看更多内容

How do you measure and demonstrate the value of your work to stakeholders?

由人工智能和领英社区提供技术支持

Team coordination is a crucial skill for any project manager, but it can also be challenging when you have to deal with multiple stakeholders who have different expectations, opinions, and interests. How do you measure and demonstrate the value of your work to them, while also managing their feedback and requests? In this article, we will share some tips on how to resolve team conflict with stakeholders and foster a positive and productive relationship.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

1 Understand their needs and goals

The first step to resolving team conflict with stakeholders is to understand their needs and goals, and how they align or differ from yours. You can do this by conducting a stakeholder analysis, which is a process of identifying and prioritizing the key people or groups who have a stake in your project, and assessing their level of influence, interest, and expectations. This will help you tailor your communication and engagement strategies to each stakeholder, and avoid potential misunderstandings or conflicts.

添加您的观点

Lois Shafik-Hooper

Experienced Senior Business Operations Lead with excellent organisational, logistical and strategic ability. PGCertBusAdmin; FInstAm
举报内容
It is really useful to clarify what the scope is of any particular project, so that others know what's it for, and what it isn't. This helps define realistic expectations and manage the demands upon the project.

已翻译

赞

2 Communicate clearly and frequently

The second step to resolving team conflict with stakeholders is to communicate clearly and frequently with them, and keep them informed of the project status, progress, and challenges. You can do this by establishing a communication plan, which is a document that outlines the purpose, frequency, mode, and content of your communication with each stakeholder. You can also use various tools and methods, such as reports, dashboards, presentations, meetings, and feedback sessions, to share your information and insights, and solicit their input and feedback.

添加您的观点

Lauren MacLean

Policy nerd thriving in a business world.
举报内容
Keep receipts. When communicating with stakeholders, keeping copies of both the timeline of communications and the nature of communication is important if disputes come up down the line. Communications that demonstrate compliance with project benchmarks are especially important. Keeping an archive folder of past emails is usually sufficient and doesn't require extra work. If conversations happen over the phone or in person, take a few minutes after each call to summarize the conversation in a written email and send it to the other party directly after. Schedule 50-minute meetings instead of 60, and spend the last 10 minutes of the hour making your notes. The extra effort will make a world of difference if disputes come up later.

已翻译

赞

3 Negotiate and compromise

The third step to resolving team conflict with stakeholders is to negotiate and compromise with them, and find a balance between their requests and your constraints. You can do this by applying some negotiation skills, such as listening actively, asking open-ended questions, acknowledging their concerns, and proposing solutions. You can also use some techniques, such as the BATNA (best alternative to a negotiated agreement), which is the most favorable outcome you can achieve without the agreement of the other party, and the ZOPA (zone of possible agreement), which is the range of options that both parties can accept.

添加您的观点

Lauren MacLean

Policy nerd thriving in a business world.
举报内容
Compromise is sustainable only when it is a win-win for both parties. Allow your team to come together and find agreement on what they are willing to change or do to satisfy the conflict before resolving it with the client. If the client demands something far beyond what your team is willing to deliver, circle back to your earlier documentation to ensure you have accurately communicated how your team has met project requirements. You may be able to go back to your team and ask them to do incrementally more than they initially thought possible, but asking much more will quickly ruin carefully built trust.

已翻译

赞

4 Manage expectations and scope

The fourth step to resolving team conflict with stakeholders is to manage their expectations and scope, and avoid scope creep, which is the tendency for the project requirements to change or expand over time. You can do this by defining and documenting the project scope, which is the set of deliverables, features, and functions that you agree to provide to the stakeholders, and the project charter, which is the formal agreement that establishes the roles, responsibilities, and authority of the project team and the stakeholders. You can also use some tools and processes, such as change management, which is the process of controlling and documenting any changes to the project scope, and risk management, which is the process of identifying and mitigating any potential threats or uncertainties that may affect the project.

添加您的观点

5 Build trust and rapport

The fifth step to resolving team conflict with stakeholders is to build trust and rapport with them, and establish a positive and collaborative relationship. You can do this by demonstrating your competence, credibility, and reliability, and delivering on your promises and commitments. You can also show your appreciation, recognition, and respect for their contributions, opinions, and feedback, and acknowledge their achievements and challenges. You can also use some interpersonal skills, such as empathy, humor, and rapport-building, to create a rapport and connection with them.

添加您的观点

6 Learn and improve

The sixth and final step to resolving team conflict with stakeholders is to learn and improve from your experience, and apply your lessons learned to your future projects. You can do this by conducting a project evaluation, which is a process of reviewing and assessing the project outcomes, processes, and performance, and identifying the strengths, weaknesses, opportunities, and threats. You can also conduct a stakeholder satisfaction survey, which is a tool that measures the level of satisfaction and feedback of the stakeholders regarding the project. You can also use some methods, such as reflection, feedback, and coaching, to enhance your skills and competencies in team coordination and stakeholder management.

添加您的观点

Alonzie Scott III

"Serving Leader Focused on Continous and Never-Ending Improvement of Naval Mission, Business, Science and Technology Operations"
(已编辑)
举报内容
The American taxpayer counts on my colleagues and me succeed by working with the military, contractors, and other government leaders. We create value in the workspace under five central themes: 1) Achieving Results, 2) Leading People, 3) Leading Change, 4) Building Coalitions, and 5) Exercising Business Acumen. We succeed by setting SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) goals. We create measures and metrics by tracking KPIs (key performance indicators). We share results thru marketing, advertising, and promoting (MAP) campaigns or a communication plan. Next, we tackle VUCA (volatility, uncertainty, complexity, and ambiguity) world with data and analysis. Our tested methods defend America and our allies.

已翻译

赞

Team Coordination

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you measure and demonstrate the value of your work to stakeholders?

1

2

3

4

5

6

1 Understand their needs and goals

2 Communicate clearly and frequently

3 Negotiate and compromise

4 Manage expectations and scope

5 Build trust and rapport

6 Learn and improve

Team Coordination

给文章评分

感谢您的反馈

更多Team Coordination相关文章

更多相关阅读内容