How do you measure and communicate the value and impact of a PSO to stakeholders?

1 Define your PSO objectives and metrics

Before you can measure and communicate the value and impact of a PSO, you need to define what you want to achieve and how you will track it. Depending on the scope and functions of your PSO, you may have different objectives and metrics. For example, some common PSO objectives are to increase project delivery efficiency, enhance project governance and compliance, facilitate project portfolio management, and support project learning and development. Some common PSO metrics are project success rate, project budget and schedule variance, project risk and issue management, project stakeholder satisfaction, and project staff competency and retention.

3 Communicate your PSO value and impact

The final step is to communicate your PSO value and impact to your stakeholders in a way that engages them and addresses their needs and expectations. You should tailor your communication strategy and style according to your audience, purpose, and context. For example, you may use different formats and channels to communicate your PSO value and impact, such as reports, presentations, newsletters, emails, meetings, webinars, or social media. You should also use different messages and tones to communicate your PSO value and impact, such as informative, persuasive, motivational, or appreciative. You should aim to communicate your PSO value and impact in a way that showcases your PSO contribution and value proposition, demonstrates your PSO alignment and integration with organizational goals, and solicits your PSO feedback and support from your stakeholders.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?