How do you measure and analyze the administrative losses in your organization?

2 How to measure administrative losses?

To measure the administrative losses in your organization, it's important to define SMART KPIs that reflect the goals and objectives of each administrative function. For example, you can measure data entry accuracy, speed, and productivity; cycle time and throughput of approval processes; inventory turnover and fill rate of purchasing; or customer satisfaction and retention rate of service. To collect and track data for these KPIs, you can use check sheets, forms, or logs to record errors, defects, or incidents; flowcharts, diagrams, or maps to visualize the workflow; histograms, charts, or graphs to display the frequency, distribution, or variation of the data; Pareto charts or fishbone diagrams to prioritize the most significant or frequent causes of the losses; and surveys, interviews, or feedback forms to gather the opinions, expectations, or complaints of customers or stakeholders.

4 How to implement TPM in administration?

To implement TPM in administration, you need to apply the eight pillars of TPM to the administrative processes and functions. These pillars include Autonomous Maintenance, which empowers and trains staff to perform routine maintenance and improvement of their own work areas and equipment; Planned Maintenance, which schedules and executes preventive and predictive maintenance of IT systems, software, and hardware; Quality Maintenance, which establishes and follows quality standards and procedures for administrative tasks and outputs; Focused Improvement, which forms cross-functional teams to identify and solve chronic or complex problems; Early Equipment Management, which involves staff in the design and selection of new or upgraded IT systems, software, and hardware; Education and Training, which provides and updates knowledge and skills for staff to perform roles effectively; Safety, Health, and Environment, which eliminates hazards and risks in the workplace; as well as TPM in Office, which integrates administrative functions with production functions to support organizational goals.

5 What are the benefits of TPM in administration?

Implementing TPM in administration can bring many benefits to your organization, such as improved quality, cost, delivery, and safety of the products or services. It can also increase the productivity, efficiency, and effectiveness of administrative processes and functions. Furthermore, it can reduce errors, rework, delays, and wastes in office or service operations. Additionally, it can lead to higher customer satisfaction, retention, and loyalty. Moreover, it can result in higher employee engagement, motivation, and morale. And finally, it can foster greater innovation, collaboration, and communication across the organization.