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How do you manage technical disruptions during online sessions?

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Facilitating online sessions with large groups can be rewarding and engaging, but also challenging and stressful. One of the most common sources of frustration and anxiety is technical disruption, such as poor internet connection, audio or video issues, or platform glitches. How do you manage these situations and prevent them from derailing your session? Here are some tips and best practices to help you cope with technical disruptions and keep your online session on track.

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1 Prepare and test

Before you start your online session, make sure you have prepared and tested your equipment, software, and internet connection. Check your microphone, camera, speakers, and headphones, and adjust the settings if needed. Test your internet speed and stability, and use a wired connection if possible. Choose a platform that suits your needs and objectives, and familiarize yourself with its features and functions. Do a dry run with a colleague or a friend, and practice using the tools and activities you plan to use. Have a backup plan in case something goes wrong, such as an alternative platform, a phone number, or a shared document.

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Chathuranga Hewakuruppuge

Consultant | Risk Management | Internal Audit | Compliance | Process Improvement
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Having your back ups tested is imperative during the dry run. There's no point having a back up if it's able to help continue your work during a disruption. Kye back up devices to be tested are; power back up and your data/wifi back up.

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2 Communicate and inform

During your online session, communicate and inform your participants about the technical aspects of the session. Explain how to use the platform, what tools and activities you will use, and what to do in case of technical issues. Provide clear instructions and expectations, and repeat them if necessary. Use visual cues, such as icons, slides, or chat messages, to signal what you want your participants to do. Inform your participants about the agenda, the timing, and the breaks, and stick to them as much as possible. If you experience a technical disruption, let your participants know what is happening, how long it will take, and what they can do in the meantime.

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Chathuranga Hewakuruppuge

Consultant | Risk Management | Internal Audit | Compliance | Process Improvement
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Always have a pre-drafted message to be sent during a disruption. This could be something that needs to be sent using an alternative communication method.

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3 Adapt and improvise

Despite your preparation and communication, you may still encounter technical disruptions that are beyond your control. In these situations, you need to adapt and improvise, and use your facilitation skills to keep your participants engaged and focused. If you lose your internet connection, try to reconnect as soon as possible, or switch to another device or platform. If your audio or video is not working, use the chat or the phone to communicate with your participants. If the platform is not functioning properly, use another tool or activity that does not require it, or ask your participants to share their thoughts or questions in the chat or verbally. If the disruption is too severe or prolonged, you may need to reschedule or cancel the session, and apologize to your participants.

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4 Learn and improve

After your online session, take some time to reflect and learn from the technical disruptions you faced. Identify what caused them, how you handled them, and what you can do better next time. Ask for feedback from your participants, and listen to their suggestions and complaints. Review your preparation and testing process, and see if you can improve it. Explore new platforms or tools that may suit your needs better. Seek advice or support from other facilitators who have experience with online sessions. Learn from your mistakes and successes, and improve your skills and confidence as an online facilitator.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you manage technical disruptions during online sessions?

1

2

3

4

5

1 Prepare and test

2 Communicate and inform

3 Adapt and improvise

4 Learn and improve

5 Here’s what else to consider

Large Group Facilitation

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How do you manage technical disruptions during online sessions?

1

2

3

4

5

1 Prepare and test

2 Communicate and inform

3 Adapt and improvise

4 Learn and improve

5 Here’s what else to consider

Large Group Facilitation

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感谢您的反馈

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