How do you manage a team of internet sales managers in automotive sales?

I found that a common understanding the process used to establish objectives is key to good communication and focus. Using MBO type processes gets the team focused on the greatest need with a clear understanding of the road to success. Sounds like your on the right road

I've always used that analogy, of setting the GPS before hitting the road. Start with setting a course and agree on the final outcome. Now, reaching your destination might be complicated, with many narrow streets, traffic jams, and accidents, but you will eventually get there. Traffic rules should be respected, but shortcuts are not illegal. So, you need to provide your sales managers with clear sales objectives, rules on how to reach their targets, traffic regulations to respect and rewards (measured by the conversion rate) to be collected in the end. Make sure your team understands that customer satisfaction is a key metric alongside conversion rates. 10 loyal customers are better than 100 unsatisfied.

Clearly defining goals and expectations for internet sales managers is essential. This involves aligning online sales objectives with dealership goals, establishing communication guidelines for lead response and follow-up, and ensuring the team comprehends both their tasks and how success will be measured. It's about providing a roadmap for achieving success in online sales.

Define your goals and expectations. The first step to manage a team of internet sales managers is to set clear and realistic goals and expectations for them. You need to align your online sales objectives with your overall dealership goals and budget.

Foster open communication and collaboration among Internet Sales Managers, setting clear performance goals and providing ongoing training to optimize their online sales strategies in the automotive industry.

Absolutely, ongoing training and coaching are crucial for a successful internet sales team. Continuous skill development in areas like digital marketing, communication, negotiation, and customer service is vital to keep up with the dynamic online sales landscape. Providing a mix of online courses, workshops, and personalized coaching sessions will empower the team to handle leads effectively and improve their conversion rates. Using real examples such as call recordings and chat transcripts as feedback tools can help identify areas for improvement and enhance their performance.

You are the mentor all the way you need to guide and not to provide the answers, let them think like you. Sit near them with them , let them see how you answer how you solve any problem and sale. Give them all the tools they need. And be there all the time for them even they made mistakes.

Learning never goes out of style, especially in this new digital world of ours. Don't just teach your team the tech stuff, throw in some tips on talking to folks. Share your own stories of how you've tackled tricky situations to make them relatable. Human psychology and communication are essential for a successful salesperson. No matter which product you sell, you sell it to people - so go out there and learn how people think, what they react to, and how our emotions and subconsciousness affect our consumer behavior. Once your team masters this, they will be unstoppable.

Accurate tracking and measurement is a key component to campaign management that is often overlooked because of the "shiny stuff". Metrics only matter when measured agains each other, and evaluated for future adjustments to be tested and measured again.

Numbers make your mind concentrate. BUisness intelagent must be use. Make Budget and share the results. CRM must be one of your everyday bible. And salesforce

We could, once again, take the analogy of a trip with the help of a GPS. It's like checking your fuel gauge to see how far you've gone. You would be focusing on the wrong tool. Of course, you have to dive into the numbers to see what's working and where things might be stuck. But don't be the snooping boss, use it to spot trends and polish up. And remember, giving a thumbs up for a job well done can be like high-fiving after a race. A simple announcement on Slack would suffice. Other team members would support, launching a waterfall of positive emotions in the sales persons' mind.

Incentives and recognition are always nice, but when your salesperson of the month can't retrieve voicemail because your phone system is outdated, or when they can't send a quote because your software or internet is lousy, that incentive losses its luster very quickly. Invest in their emotional satisfaction but don't skimp on the things they need to be successful. It's a reflection on you, as well! Get them the best tools you can and let them wow you with their ability to flourish!!

Recognition and motivation go hand in hand. Monetary incentives are effective but don't underestimate the power of non-monetary rewards like public praise or a "Salesperson of the Month" title. Celebrate both big wins and small milestones. Creating a supportive work environment is equally vital. As a sales manager, be approachable and encourage an open dialogue. Recognize that each member contributes uniquely to the team's success.

é preciso bolar estratégias, planos e alternativas. Com simplicidade: Estratégia: Ligar para pelo menos 8 clientes/dia, oferecendo produtos e promo??es, informando o contato de cada um, para posterior pós-venda aleatoriamente; Prospectar pelo menos 4 clientes/dia, informando o contato para posterior agradecimento pela aten??o; Plano: Verificar as compras anteriores dos clientes selecionados/dia, para oferecer os produtos, com pre?o promocional; Verificar antes das liga??es para prospec??o, as informa??es dos prováveis clientes, via internet, para fortalecer os argumentos; Alternativas: Para clientes já ativos, selecionar por marca dos veículos, ou por regi?o ou por ramo de empresa. Para prospec??o, regi?o ou ramo de empresa.

In a world where yesterday's cool is today's old news, being open to change is like upgrading your car's GPS. Encourage your team to try new tricks and stay updated on the latest trends. If something's worth a shot, give them the green light. Remember, sharing tales of your own "oops-moments" can make you seem less like a manager-bot.