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How do you manage patient risks with technology?

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As a case manager, you are responsible for assessing, planning, coordinating, and monitoring the care of your patients. You also have to ensure that they receive quality services, avoid unnecessary costs, and achieve optimal outcomes. However, managing patient risks can be challenging, especially in complex and dynamic situations. How can you leverage technology to help you reduce errors, improve communication, and enhance decision-making? Here are some tips and examples of how technology can support your case management practice.

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1 Use electronic health records

Electronic health records (EHRs) are digital versions of patients' medical histories, diagnoses, treatments, medications, allergies, and other information. They can help you access, share, and update patient data across different settings and providers. EHRs can also help you identify potential risks, such as medication errors, adverse reactions, or gaps in care. By using EHRs, you can improve the accuracy, completeness, and timeliness of your documentation and reporting.

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Demetrius Kirk, DNPc, MBA,MSN, RN, LNHA, LSSGB, PAC-NE, QCP

Healthcare Consultant | Expert Leadership Coach | CMS Regulatory Expert | Top Healthcare Executive | Compliance Specialist | Servant Leader
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Using an EMR/EHR as a clinical decision unit or CDU can help take the guess work out of patient treatment. While it's not full proof, technology can greatly impact outcomes.EHR can help the CDU by supplying invaluable data at the right time to the right person or persons.

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Funke Alabi, PMP

Lead Systems Optimizer @ Tufts Medicine | Clinical Analyst | NSU Alum | Building AI Tools for Healthcare Optimization
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Patient risk can be managed with technology by implementing strong cybersecurity measures, encrypting data, and ensuring compliance with regulations like HIPAA. Conduct regular risk assessments, provide user training, and engage patients in the process. Establish interoperability for seamless data exchange, employ quality assurance, and continuously monitor for potential threats. Develop an incident response plan, consider ethical implications, and maintain open feedback channels for improvement. These measures collectively enhance patient safety and privacy in the digital healthcare landscape

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2 Implement telehealth services

Telehealth services are the delivery of health care, education, or consultation through electronic means, such as phone, video, or web-based platforms. They can help you expand your reach, reduce travel time and costs, and provide more convenient and accessible care to your patients. Telehealth services can also help you monitor patient conditions, provide education and support, and intervene promptly in case of emergencies. By implementing telehealth services, you can enhance the continuity, quality, and efficiency of your care.

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Gary Gibbens

Domestic Violence Specialist
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One of the biggest risks to patients with chronic problems is some form of family or domestic violence. The risk of abuse and neglect needs to be assessed, and patients frequently deny the problems.

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3 Utilize decision support tools

Decision support tools are software applications or systems that provide guidance, recommendations, or feedback to help you make informed and evidence-based decisions. They can help you assess patient needs, prioritize interventions, evaluate outcomes, and adjust plans accordingly. Decision support tools can also help you comply with standards, policies, and regulations, and avoid legal or ethical issues. By utilizing decision support tools, you can improve your clinical judgment, problem-solving, and accountability.

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4 Adopt mobile devices and apps

Mobile devices and apps are portable and interactive technologies that allow you to access, communicate, and manage information on the go. They can help you streamline your workflow, coordinate with your team, and engage with your patients. Mobile devices and apps can also help you track patient progress, collect feedback, and provide reminders or alerts. By adopting mobile devices and apps, you can increase your productivity, collaboration, and satisfaction.

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5 Explore emerging technologies

Emerging technologies are new or innovative technologies that have the potential to transform or disrupt the health care industry. They can help you explore new possibilities, create new solutions, and overcome existing challenges. Some examples of emerging technologies are artificial intelligence, blockchain, virtual reality, and wearable devices. By exploring emerging technologies, you can stay updated, competitive, and creative.

Technology can be a powerful ally in managing patient risks. However, it is not a substitute for your professional skills, knowledge, and experience. You still need to use your critical thinking, ethical reasoning, and interpersonal skills to ensure that you provide safe, effective, and patient-centered care.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you manage patient risks with technology?

1

2

3

4

5

6

1 Use electronic health records

2 Implement telehealth services

3 Utilize decision support tools

4 Adopt mobile devices and apps

5 Explore emerging technologies

6 Here’s what else to consider

Case Management

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How do you manage patient risks with technology?

1

2

3

4

5

6

1 Use electronic health records

2 Implement telehealth services

3 Utilize decision support tools

4 Adopt mobile devices and apps

5 Explore emerging technologies

6 Here’s what else to consider

Case Management

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