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How do you manage multiple network tasks and requests?

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As a network administrator, you have to deal with multiple network tasks and requests on a daily basis. You may have to troubleshoot network issues, monitor network performance, configure network devices, update network documentation, and respond to user queries. How do you manage all these tasks and requests efficiently and effectively? Here are some tips and best practices to help you optimize your network administration workflow.

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Griffeth Barker

IT systems engineer using virtualization, observability, and automation technologies partnered with team building to…

1 Prioritize your tasks and requests

One of the first steps to manage multiple network tasks and requests is to prioritize them according to their urgency, importance, and impact. You can use a simple matrix or a tool like the Eisenhower matrix to categorize your tasks and requests into four quadrants: urgent and important, urgent but not important, important but not urgent, and neither urgent nor important. This will help you focus on the most critical and valuable tasks and requests first, and delegate, defer, or delete the less relevant ones.

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Rohit Tarang

Associate Manager IT @ HCG | Networking | Cloud
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1. Delegation: Delegate tasks when possible to team members with relevant expertise. 2. Allocate specific time blocks for focused work on tasks and avoid multitasking. 3. Maintain clear communication with requestors, setting realistic expectations for task completion. 4. SOPs: Develop Standard Operating Procedures (SOPs) to streamline routine tasks and requests. 5. Monitoring and Alerts 6. Stay updated with industry trends and technologies 7. Define an escalation path for complex or critical issues, requests 8. Gather feedback from users to improve task handling and customer satisfaction. 9. Periodically review task management processes for optimization 10. Stress Management: Manage stress and maintain work-life balance

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2 Use a ticketing system

A ticketing system is a software tool that helps you track, manage, and resolve network tasks and requests. It allows you to create, assign, update, and close tickets for each task and request, and communicate with the users and stakeholders involved. A ticketing system can also help you automate some of the repetitive or routine tasks, such as sending notifications, reminders, or escalations. By using a ticketing system, you can improve your network administration efficiency, accountability, and transparency.

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Griffeth Barker

IT systems engineer using virtualization, observability, and automation technologies partnered with team building to create value and success.
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Regardless of the size of your operation or the size of your IT team, you should use a ticketing system! Having a dedicated channel of communication for users outside the department to submit service requests and report incidents is crucial to prioritizing the incoming work and delivering the best IT service that will help the organization succeed. Without a ticketing system, it's a slippery slope to losing track of things, tasks not getting done, and overwhelming burnout. Most ticketing systems will also support some form of automations such as custom triggers, webhooks, etc. which can be used to make lighter work for service delivery technicians and also ensure faster ticket resolution time.

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3 Automate and standardize your tasks

Another way to manage multiple network tasks and requests is to automate and standardize your tasks as much as possible. Automation can help you reduce human errors, save time, and increase consistency. You can use tools like scripts, templates, or configuration management software to automate and standardize your tasks, such as network device configuration, backup, or security updates. Automation and standardization can also help you simplify your network administration processes and documentation.

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Griffeth Barker

IT systems engineer using virtualization, observability, and automation technologies partnered with team building to create value and success.
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Having a standard way of doing something (from deploying a new workstation to making a change to a network switch configuration) keeps things consistent and easy to follow. Many ticketing systems or asset management systems will have automation workflows that allow for tasks to be completed automatically. Even where they don't, most will support checklists or tasks of some kind. In our ITIL-driven IT Service Management platform we use, we can have request templates that include a checklist of standard procedure items for team members to check off when deploying new workstations or performing other tasks.

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4 Document and update your network

Documentation is essential for network administration, as it helps you understand, maintain, and troubleshoot your network. Documentation can include network diagrams, inventory lists, configuration files, policies, procedures, and logs. You should document and update your network regularly, and store your documentation in a secure and accessible location. Documentation can help you manage multiple network tasks and requests by providing you with accurate and up-to-date information, and reducing the risk of network errors or failures.

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5 Communicate and collaborate with your team

Network administration is not a solo job. You have to communicate and collaborate with your team members, as well as other IT staff, users, and vendors. Communication and collaboration can help you share knowledge, skills, and resources, and coordinate your network tasks and requests. You can use tools like email, chat, phone, or video conferencing to communicate and collaborate with your team. You should also establish clear roles, responsibilities, and expectations for each team member, and provide feedback and recognition.

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6 Learn and improve your skills

The last tip to manage multiple network tasks and requests is to learn and improve your skills. Network administration is a dynamic and challenging field that requires constant learning and adaptation. You should keep yourself updated with the latest network technologies, trends, and best practices, and seek opportunities to learn new skills or certifications. You should also evaluate your network administration performance and identify your strengths and weaknesses, and seek feedback and guidance from your peers, mentors, or managers.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you manage multiple network tasks and requests?

1

2

3

4

5

6

7

1 Prioritize your tasks and requests

2 Use a ticketing system

3 Automate and standardize your tasks

4 Document and update your network

5 Communicate and collaborate with your team

6 Learn and improve your skills

7 Here’s what else to consider

Network Administration

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How do you manage multiple network tasks and requests?

1

2

3

4

5

6

7

1 Prioritize your tasks and requests

2 Use a ticketing system

3 Automate and standardize your tasks

4 Document and update your network

5 Communicate and collaborate with your team

6 Learn and improve your skills

7 Here’s what else to consider

Network Administration

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