How do you manage the cost, logistics, and scheduling of instructor-led training?

Start with the end in mind. Describe what the participants will need to do and demonstrate to a defined level of proficiency including the technical capabilities and the business behaviors used with teammates, clients, and others. Then define the metrics used to measure performance success in the operational space and align content, exercises, and assessments to these values.

One of the most important parts of choosing the right delivery method is to use an audience-first approach. This means that you lead with what you want them to get out of the training and how they will access it. If you have a global audience, then you'll want to keep the delivery bandwidth low. No matter how much someone loves a new graphically-intense product idea, it's more important to keep the delivery small and simple to give all users a fast, easy, and pleasant experience. Your learners will retain more if they are engaged, rather than overwhelmed with content or frustrated by technical issues.

As Kristen Rourke notes, the audience is key so ensuring opportunities for peer2peer learning and building internal connections is a part of the learning process regardless of delivery mode.

Build your business case on the ROL, Return on Learning. Using the operational metrics as a benchmark, determine costs avoided/saved as a part of the development process. Reduced attrition, fewer sick days or on-the-job injuries, increased quality scores, fewer rework items, higher call resolution, etc. Learning is a strategic business tool that adds value when we focus on the performance needs of the operational business partner and align the coursework to support the workflow.

Don't forget to look for religious holidays for all faiths who will take time to observe the day(s) that fall outside of the Gregorian calendar.

Using the operational metrics allows a faster response if the numbers don't reflect the anticipated changes to the operational performance. Working with the business partner enables you to track-n-trend the performance metrics and revise in the flow to help them achieve the success being sought faster.

Managing the cost, logistics, and scheduling of instructor-led training involves several key steps: 1. Assess what skills or knowledge gaps require training. 2. Define clear goals for the training program. 3. Allocate resources considering quality and affordability. 4. Choose qualified experts capable of engaging learners. 5. Coordinate dates and times that suit participants and instructors. 6. Arrange venues, materials, and equipment for smooth sessions. 7. Advertise the training through various channels to attract participants. 8. Establish a system for participants to enroll in the training. 9. Collect input from participants and instructors to gauge effectiveness. 10. Use feedback to refine the program for future sessions.