How do you manage client expectations when working with new technology?

There is a business need which needs to be addressed If we give the technology based on risk, cost and speed with quick turnaround that’s the initial level of success Technology should be prescribed by nature of business and need and not by trend

When introducing new technology to clients, I prioritise discussing the concrete benefits they'll experience. I focus on how the tech directly addresses their specific challenges, streamlining processes, cutting costs, or boosting efficiency. It's about outlining the practical solutions the technology brings to the table, ensuring they understand the direct impact on their bottom line and operational success. Clear, straightforward communication on how it serves their needs is the key to managing expectations effectively.

Have a conversation with clients and avoid talking about the tech you use. Just use it to help you with your clients Talking about the tech causes clients to go blank and stop paying attention.

Clear, frequent communication ensures that clients are well-informed about the scope, objectives, and progress of the project. It's crucial to set realistic expectations from the outset, explaining both the potential benefits and limitations of the new technology. Articulating how the technology aligns with their business needs and goals helps clients understand its relevance and potential impact. This approach fosters a sense of involvement and investment in the project's success.

You have to make a collection of practices woven together as a methodology in helping a client realize business value at the fastest and most efficient rate possible. IBM use a practice called Golden Thread. It helped us a lot in every project. is used to validate the solution hypothesis. The Golden Thread is a representation of the user journey for the solution. It is shared with the enterprise and feedback is collected from all stakeholders and parties of interest. So before development starts or you deliver all stakeholders can visualise everything from every use case. You pick the heart of application and develop that part first only and Ship. This is most realistic with client from first sprint to start seeing the value of product.

Involving clients in discussions about risk management can also be beneficial. This way, they are aware of the potential hurdles and the steps being taken to mitigate them. This collaborative approach helps manage their expectations and makes them feel more involved in the process.

When creating new functions in applications, I adhere to the rule of creating acceptance tests for each function. Go there, click on it, you will see the result there. But in addition to all this, I make video recordings of interactions with these same functions. This allows you to consolidate the awareness of working with new functions at all levels of perception.

Offering comprehensive training and support is essential, not just a courtesy. With rapid technological advancements, clients often feel overwhelmed. Our role is to bridge this gap through tailored training, detailed documentation, and responsive support. This enhances client confidence in using the technology and solidifies our position as trusted advisors. Regular follow-ups and feedback are crucial, ensuring the technology aligns with their needs. This approach boosts client satisfaction and showcases our commitment to excellence. Ultimately, the success of technology lies in its effective usage by clients.

Establish open communication channels to understand their expectations and concerns. Regularly check in on their experience and adapt strategies accordingly. Encourage clients to provide feedback and reviews, fostering a collaborative partnership. Address concerns promptly and transparently. This iterative feedback loop not only aligns expectations but also demonstrates a commitment to continuous improvement, enhancing client satisfaction and the overall success of technology implementations.