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How do you make your problem solving inclusive?

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Creative problem solving (CPS) is a skill that helps you generate and implement innovative solutions to complex challenges. But to make your problem solving truly effective, you need to consider the diverse perspectives, needs, and values of the people involved or affected by your problem. How do you make your problem solving inclusive? Here are some tips to help you.

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Sean Mullens

Emmy-Nominated CCO | Expert in Brand Strategy & Storytelling | Filmmaker with Global Campaign Experience
Gijsbertus J.J. van Wulfen

Award winning innovation keynote speaker helping you to create innovative mindsets at your event and your organisation.…
Erik Ohlzon

Dad | Head Nut at the 4ward Team | CTO at ValueChecker & alaTest | Wellness Coach

1 Assess your biases

We all have biases that can influence how we perceive and approach problems. Biases can be conscious or unconscious, and they can affect our decisions, actions, and interactions. To make your problem solving inclusive, you need to be aware of your own biases and how they might limit your creativity or exclude others. You can use tools like the Implicit Association Test or the Harvard Bias Toolkit to identify and challenge your biases. You can also seek feedback from others who have different backgrounds, experiences, or viewpoints than you.

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Sean Mullens

Emmy-Nominated CCO | Expert in Brand Strategy & Storytelling | Filmmaker with Global Campaign Experience
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I firmly believe in two core principles when it comes to inclusive problem-solving. First, problems should be approached from the center out. The heart of any issue often lies in a universal truth, something that binds us all together in a commonality and connects directly to the "why" behind it. This approach fosters inclusion and connection within the team, encouraging collaborators to actively participate and share their perspectives. Second, every person is a conduit for creativity, and the most unexpected and wonderful solutions often arise from diverse voices and viewpoints. By embracing these principles, we create a collaborative environment where everyone feels valued and empowered to contribute.

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Abhijeet Sheldarkar

Product Manager | AWS Certified Solutions Architect | Lead Product Owner | Innovating & Building Advanced Telecommunications Technology & Applications @ Amdocs R&D
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Inclusive problem-solving is a cornerstone of successful product development. As an experienced Product Owner, I've learned that assembling diverse teams, fostering an inclusive environment, and considering the perspectives of underrepresented groups are key. It's crucial to frame problems inclusively, provide accessible feedback channels, and ensure that the process accommodates everyone. Inclusive problem solving isn't just a goal; it's a commitment to creating products that truly meet the needs of a diverse user base.

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2 Define the problem broadly

The way you define the problem can determine the scope and direction of your solution. If you define the problem too narrowly, you might miss some important aspects or stakeholders of the problem. If you define the problem too broadly, you might lose focus or clarity. To make your problem solving inclusive, you need to define the problem in a way that captures its complexity and diversity. You can use tools like the Problem Statement or the Five Whys to clarify the problem and its root causes. You can also involve others who have different perspectives or insights on the problem.

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3 Generate diverse ideas

The more ideas you have, the more likely you are to find a creative and effective solution. But to generate diverse ideas, you need to avoid groupthink, conformity, or premature judgment. To make your problem solving inclusive, you need to encourage and welcome diverse ideas from yourself and others. You can use tools like brainstorming, mind mapping, or SCAMPER to stimulate your creativity and generate multiple ideas. You can also invite others who have different skills, knowledge, or interests to contribute to the idea generation process.

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Giles Crouch

Digital Anthropologist | Chief Strategy Officer @ HumanMedia Inc.
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When working working with a business in a certain sector in the ideation stage of an innovation effort, bring in senior management from adjacent or very different, non-competitive sectors. This brings in diverse thinking as problems are seen from an entirely different perspective. A senior leader will often have network contacts from other sectors or industries to make this possible. Ensure that for employees it is a safe space, and even ask them to bring in someone they know from another industry. Don't pay them monetarily, give them lunch. They too, may learn something. It's very empowering.

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4 Evaluate ideas fairly

Not all ideas are equally good or feasible. You need to evaluate the ideas you have generated and select the ones that best fit the problem and the criteria. But to evaluate ideas fairly, you need to avoid bias, favoritism, or resistance to change. To make your problem solving inclusive, you need to apply and communicate clear and consistent criteria for evaluating ideas. You can use tools like the Pugh Matrix, the SWOT Analysis, or the Six Thinking Hats to compare and contrast the ideas and their strengths and weaknesses. You can also involve others who have different opinions or preferences to participate in the evaluation process.

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Giles Crouch

Digital Anthropologist | Chief Strategy Officer @ HumanMedia Inc.
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I recently worked with a client who, when evaluating ideas to determine if a project should go forward, used a Design Thinking evaluation phase, but. They had a set of pre-printed sticky notes with 15 of the most favoured mental models they used. Once problems were defined & categorised, innovation team members would "vote" by adding the best mental model they thought would help solve the defined problem.

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5 Implement solutions collaboratively

The final step of creative problem solving is to implement the selected solution and monitor its results. But to implement solutions successfully, you need to overcome obstacles, risks, or conflicts. To make your problem solving inclusive, you need to work collaboratively with others who are involved or affected by the solution. You can use tools like the Action Plan, the Gantt Chart, or the RACI Matrix to plan and execute the solution and assign roles and responsibilities. You can also involve others who have different expertise, resources, or feedback to support and improve the solution.

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Gijsbertus J.J. van Wulfen

Award winning innovation keynote speaker helping you to create innovative mindsets at your event and your organisation. Contact me for a proven innovation method to double your effectiveness in 2025.
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WENNOVATE instead of INNOVATE The main reason why innovation projects get stopped is according to a linkedin poll: ‘LACK OF MANAGEMENT BUY-IN. That’s why in my experience as facilitator of 100+ projects you should better WENNOVATEinstead of INNOVATE. Let me explain… Innovation is a long journey with high uncertainty. That’s why you should get all your internal - and external partners and the decision makers aligned as from the start, agreeing all on both your assignment and process. When you WENNOVATE in the way your project will be based on: - commitment, - trust, and - openness. Check out the FORTH innovation methodology, which comebines design thinking with business thinking, which is based on this WENNOVATE principle.

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6 Learn from diversity

Creative problem solving is not a one-time event, but a continuous process of learning and improvement. But to learn from your problem solving, you need to reflect on your experience, outcomes, and feedback. To make your problem solving inclusive, you need to learn from the diversity of your problem, your ideas, and your team. You can use tools like the After Action Review, the Plus/Delta, or the Lessons Learned to analyze and document what worked well and what can be improved. You can also involve others who have different perspectives or suggestions to share and apply their learning.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Erik Ohlzon

Dad | Head Nut at the 4ward Team | CTO at ValueChecker & alaTest | Wellness Coach
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When inclusion is a real issue in the organization, I have found it is very powerful to use my position as a leader to go almost in the opposite direction rather than trying just to find balance. I imagine it as lopsided see-saw. If you want to come to balance you will need significantly more weight on the lighter side to get equilibrium - at least in the beginning. A simple example is asking a disenfranchised team mate for their opinion during a problem solving session. A more complex example is separating into teams of colleagues where the teams are deliberately formed to foster diversity and then having having each team coming up with countering solutions or solutions to smaller parts of the bigger problem.

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How do you make your problem solving inclusive?

1

2

3

4

5

6

7

1 Assess your biases

2 Define the problem broadly

3 Generate diverse ideas

4 Evaluate ideas fairly

5 Implement solutions collaboratively

6 Learn from diversity

7 Here’s what else to consider

Creative Problem Solving

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How do you make your problem solving inclusive?

1

2

3

4

5

6

7

1 Assess your biases

2 Define the problem broadly

3 Generate diverse ideas

4 Evaluate ideas fairly

5 Implement solutions collaboratively

6 Learn from diversity

7 Here’s what else to consider

Creative Problem Solving

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