How do you make your facility occupants and users responsible for safety and security?

1 Communicate the rules

The first step to make your facility occupants and users responsible for safety and security is to communicate the rules clearly and consistently. You should have a written policy that outlines the expectations, procedures, and consequences for safety and security issues. You should also post signs, posters, or notices that remind the occupants and users of the rules and the reasons behind them. For example, you can explain why it is important to lock the doors, report suspicious activities, or wear personal protective equipment. You should also provide training and orientation sessions to educate the occupants and users on the best practices and the common risks.

3 Reward the behaviors

The third step to make your facility occupants and users responsible for safety and security is to reward the behaviors that contribute to a safe and secure environment. You should recognize and appreciate the occupants and users who follow the rules, report incidents, or suggest improvements. You should also provide incentives or benefits that motivate the occupants and users to adopt safety and security habits. For example, you can offer discounts, vouchers, or prizes for completing safety and security training, passing inspections, or achieving goals. You can also create a recognition system that showcases the achievements and testimonials of the occupants and users.

4 Monitor the performance

The fourth step to make your facility occupants and users responsible for safety and security is to monitor the performance and outcomes of the safety and security measures. You should collect and analyze data on the frequency, severity, and causes of safety and security incidents, as well as the satisfaction, compliance, and feedback of the occupants and users. You should also compare the results with the benchmarks, standards, or best practices in your industry or sector. You should then use the data to identify the strengths, weaknesses, opportunities, and threats of your safety and security program and make adjustments accordingly.

5 Enforce the consequences

The fifth step to make your facility occupants and users responsible for safety and security is to enforce the consequences for violating the rules or compromising the safety and security of the facility. You should have a clear and consistent system of sanctions, penalties, or remedies for different types of infractions or incidents. You should also communicate the consequences to the occupants and users and apply them fairly and promptly. For example, you can issue warnings, fines, or suspensions for minor offenses, or terminate contracts, revoke access, or press charges for major offenses. You should also document the incidents and the actions taken and follow up with the parties involved.

6 Review the feedback

The sixth step to make your facility occupants and users responsible for safety and security is to review the feedback and evaluate the effectiveness of your safety and security program. You should solicit and collect feedback from the occupants and users on a regular basis, using surveys, interviews, focus groups, or other methods. You should also review the feedback and identify the areas of improvement, satisfaction, or dissatisfaction. You should then use the feedback to revise, update, or enhance your safety and security policy, procedures, or measures, and communicate the changes to the occupants and users.