How do you make follow-up calls to clients from diverse backgrounds?

I think, just from experience, being confident in your voice is harder than it sounds but also necessary. I am still after all these years a little nervous making a cold call regarding something. But, I remind my self what I want to say and try to make sense of it coming out. It also helps to say what you want beforehand so it can make sense to other person!

You should do some research on your clients culture and background, and gestures accordingly, you should also be mindful of any potential cultural barriers or misunderstanding, and clarify or apologize if needed. IMPROVE YOUR FOLLOW UP CALLS WITH THESE 8 TIPS, 1, Schedule your calls,2. Be prepared,3. Ask questions that get answer,4. Keep the conversations balance,5. Ask follow up question,6. Clarify answers by repeating them back to the clients in your own ways,7. Know how to use your phone,8. Send a follow up email to recap the call.

I agree with having a script and make sure thar you fact check all information that you will feedback to the client. And confirm that they have understood what you have covered.

Always have compassion within. Remember honey works best. ?? Being clear and specific can come across to some as “ruff”. Ensure genuine concern on the checklist.

In my experience my level of knowledge of the service has been a strength of mine and/or opportunity to strengthen my limited knowledge for a successful outcome. Allowing self compassion in a training or new position reduces my anxiety and to effectively communicate with the customer an accurate assessment of the issue. The customer feels more empowered to work with the agent if they are not misled by unrealistic expectation.

If you have information to share with an international client, the best way to respect their time is to clearly define your purpose. To save time use a notepad to make a small outline and think about the order of the conversation. Once you place the call stay concise and don't overload them with information. Don't wait until the end to open the dialogue for questions, instead ask if they have understood and you may move forward with the conversation. Lastly, try to add a conclusion to your conversation to ensure the purpose of the call was met. An example of this would be "to summarize we will ___ and notify you upon completion". Or you can say "as agreed, once we have received ___ we will proceed with ___".

A simple way to do this and show initiative as well as increase your connection with international clients is to learn the language or cultural expression for "goodbye" and "thank you". The conclusion to a call is the last impression the client has so expressing a "muchas gracias", "shalom" or "au revoir" will show that you respect and value your business connections.

I have found that even though your follow up call maybe for some specific answer within a set time frame you still may not have the information that may be needed. It is still important to make that call explain that at this time you do not have the information that is needed and that you are still working on getting the follow up information . Most customers waiting for an answer are ok if you are gathering information as long as you are upfront with a call to explain the delay.

I have found it best to not assume that the client wants to use an interpreter. Wait for them to ask for one before you bring the interpreter on the line. I’ve experienced phone calls where coworkers have done this and the results were never good.