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How do you lighten up a conference call?

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Conference calls can be tedious, boring, and stressful, especially if you have to deal with technical glitches, awkward silences, and conflicting agendas. But they don't have to be. With some simple phone etiquette tips, you can lighten up a conference call and make it more enjoyable and productive for everyone involved. Here are some ways to do that.

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Zakithi Ndwalane

Sales Manager at The Capital Hotels & Apartments
Akinsuru Temitope ACIPM (in view )

HR Generalist ||HR Administrator ||Talent Acquisition Analyst || people and culture|| performance management||Payroll…
Medgi Marie Sucaldito

Highest Qualification Postgraduate Diploma in Tourism and Hospitality Management | Experienced Food and Beverage…

1 Break the ice

Before diving into the main topic of the conference call, it's a good idea to break the ice and warm up the atmosphere. You can do this by greeting everyone by name, making a friendly remark, or asking a fun question. For example, you can ask everyone to share something interesting they learned recently, or what they are looking forward to after the call. This can help build rapport, ease tension, and spark some laughter.

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Medgi Marie Sucaldito

Highest Qualification Postgraduate Diploma in Tourism and Hospitality Management | Experienced Food and Beverage Professional
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Acknowledgment - It is essential for the host to acknowledge the participant, to avoid the barrier and reduce the tension between the host and other participants. - It can be started with a casual question, for example, "How are you?" or "How did you find connecting in the meeting", so that, participants will feel comfortable stating their opinions.

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Emma Kable

Customer Success Expert
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My go to ice breaker is to share a picture of me and my dog, it is a great way to let people see more of your life and personality whilst also keeping the enviroment free of stress and judgement.

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2 Use humor

Humor is a great way to lighten up a conference call, as long as it's appropriate, respectful, and relevant. You can use humor to make a point, to acknowledge a mistake, or to relieve some stress. For example, you can joke about how your cat keeps interrupting your calls, or how you forgot to unmute yourself, or how you wish you had a magic wand to solve a problem. Humor can also help you cope with difficult situations, such as technical issues, disagreements, or misunderstandings. Just make sure you don't offend anyone, or overdo it.

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3 Be positive

Another way to lighten up a conference call is to be positive and optimistic. You can do this by expressing appreciation, giving compliments, and acknowledging achievements. For example, you can thank everyone for their time and input, praise someone for their work or idea, or celebrate a milestone or a success. You can also use positive words and phrases, such as "great", "wonderful", "fantastic", or "I'm excited". Being positive can boost morale, motivation, and confidence, and create a more pleasant and productive atmosphere.

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4 Be interactive

A conference call can be more engaging and fun if you make it interactive and participatory. You can do this by asking questions, soliciting feedback, and inviting comments. For example, you can ask everyone to share their opinions, suggestions, or concerns, or to rate something on a scale of 1 to 10, or to vote on a decision. You can also use polls, quizzes, or games to make the call more lively and interesting. Being interactive can also help you avoid monologues, distractions, and boredom.

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Zakithi Ndwalane

Sales Manager at The Capital Hotels & Apartments
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Include the sharing of any additional notes, graphs or articles pertaining to the topic with all attending the all, so that different views and contributions are encouraged and discussed.

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Medgi Marie Sucaldito

Highest Qualification Postgraduate Diploma in Tourism and Hospitality Management | Experienced Food and Beverage Professional
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Assignments -They can provide some assignment or task for all the participants, so that, they can state their opinions and suggestion at the next meeting. - It will help all participants to ask questions in some areas that they don't understand in fulfilling the assignment, which will result in their active participation during the meeting.

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Jocelyn Roman

Open to being challenged in the workforce. Seeking a balance between purpose and genuine curiosity.
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Keep a steady line of communication open with the group. Ask questions. Be interested. Don't assume that last week's meeting is going to be like this one. Variety. If you are not familiar with the attendees of this meeting ask questions. Find out about the person. Not over the top, but respectfully, care about the day that they might be having.

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Emma Kable

Customer Success Expert
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The most effective way to build a colaborative and interactive environment is having all participants turn their camera's on. It allows people to better pick up social cues and jump in and discuss and share feedback more easily.

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5 Be flexible

Finally, you can lighten up a conference call by being flexible and adaptable. You can do this by being open to changes, surprises, and challenges, and by being ready to improvise, adjust, and compromise. For example, you can be flexible if someone joins late or leaves early, or if the agenda changes, or if a problem arises. You can also be flexible by allowing some room for spontaneity, creativity, and fun. Being flexible can help you deal with uncertainty, stress, and conflict, and make the call more smooth and enjoyable.

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