The next step is to design training content and activities that are relevant, clear, and concise according to your online or blended learning option. It's important to ensure the content and activities cover the essential skills, knowledge, and competencies your staff need to learn or improve. Additionally, you should adapt your content and activities to the chosen learning option by using the appropriate tools, formats, and media. Examples include videos, podcasts, quizzes, simulations, or games for e-learning; slides, polls, chats, or breakout rooms for webinars; or case studies, role plays, or discussions for face-to-face sessions. Furthermore, engage your staff in the content and activities by using methods such as stories, scenarios, examples, questions to relate the content to their work context and goals; feedback, rewards or recognition to acknowledge their achievements and progress; or collaboration, interaction or reflection to foster their participation and learning. In doing so you can deliver effective and flexible training programs for your staff.