How do you learn from conflict and feedback to improve your skills and relationships?

1 What is CRM?

CRM is a set of skills and attitudes that help flight crews work together effectively and safely. It involves communication, coordination, decision making, leadership, situational awareness, and stress management. CRM aims to prevent human error, reduce risks, and increase performance by fostering a culture of mutual trust, respect, and feedback among crew members.

2 Why is conflict inevitable?

Conflict is a natural and normal part of human interaction. It can arise from different opinions, preferences, values, goals, or expectations. It can also be triggered by stress, fatigue, pressure, or uncertainty. Conflict is not necessarily bad, as it can stimulate creativity, diversity, and innovation. However, if left unresolved or handled poorly, it can damage relationships, lower morale, and impair performance.

3 How can you resolve conflict constructively?

The first step to resolve conflict constructively is to recognize it and acknowledge its impact. You need to be aware of your own emotions, reactions, and biases, as well as those of others. You also need to be willing to listen, understand, and empathize with different perspectives. The second step is to communicate openly and respectfully. You need to express your needs, feelings, and interests clearly and assertively, without blaming, attacking, or avoiding. You also need to ask questions, clarify, and confirm what you hear and understand. The third step is to collaborate and negotiate. You need to seek common ground, identify shared goals, and explore options and alternatives. You also need to be flexible, creative, and cooperative, and avoid win-lose or compromise solutions.

4 Why is feedback essential?

Feedback is the process of giving and receiving information about performance, behavior, or outcomes. It is essential for learning, improvement, and development. Feedback can help you identify your strengths, weaknesses, and areas of improvement. It can also help you align your actions with your goals, expectations, and standards. Feedback can also enhance your relationships, as it can show your appreciation, recognition, and support for others.

5 How can you give feedback effectively?

The key to giving feedback effectively is to make it specific, timely, and constructive. You need to focus on observable facts and behaviors, not on personality or character traits. You also need to give feedback as soon as possible, while the situation is fresh and relevant. Moreover, you need to make feedback constructive, meaning that it should be aimed at helping the receiver improve or change, not at criticizing or judging them. You also need to balance positive and negative feedback, and use a respectful and supportive tone.

6 How can you receive feedback gracefully?

The key to receiving feedback gracefully is to be open, curious, and appreciative. You need to welcome feedback as a gift and an opportunity to learn and grow. You also need to be curious and ask questions to clarify and understand the feedback better. Moreover, you need to appreciate the feedback and thank the giver for their time and effort. You also need to reflect on the feedback and decide what actions you will take to implement or address it.