Problem solving is a vital skill for library services, whether you are helping patrons, managing collections, or developing programs. But how do you know when you've solved a problem effectively and efficiently? In this article, we will explore some ways to measure your problem solving skills in library services and how to improve them.
The first step in problem solving is to identify the problem clearly and accurately. This means asking yourself or your stakeholders what the issue is, why it matters, and what the desired outcome is. You can use tools such as the 5 Whys, the Problem Statement, or the SMART criteria to define the problem and its scope. A well-defined problem will help you focus on the relevant information and avoid wasting time and resources on irrelevant or secondary issues.
The next step in problem solving is to research and analyze the problem using reliable and relevant sources of information. This means finding out what the causes, effects, and constraints of the problem are, as well as what solutions have been tried before or are available. You can use tools such as the SWOT analysis, the PESTLE analysis, or the Fishbone diagram to organize and evaluate the information you gather. A thorough research and analysis will help you understand the problem better and identify the gaps and opportunities for improvement.
The third step in problem solving is to generate and evaluate possible solutions to the problem using creative and critical thinking. This means brainstorming, testing, and refining ideas that can address the problem and meet the desired outcome. You can use tools such as the SCAMPER technique, the Six Thinking Hats, or the Pros and Cons list to generate and evaluate solutions. A diverse and rigorous generation and evaluation of solutions will help you find the best option for your problem and avoid potential pitfalls.
Un bibliotecario tiene que ser muy creativo para poder resolver los problemas diarios a los que se enfrenta en una biblioteca, pues las bibliotecas en muchas ocasiones carecen de recursos económicos y humanos, lo que nos hace tener que buscar soluciones muy diferentes. En mi experiencia para la resolución de problemas trato de analizar el problema de diferentes perspectivas para tener una idea más completa, e incluso pregunto a una persona ajena a las bibliotecas que opina del problema para ver qué solución me da (funciona en muchas ocasiones). Trato de reciclar antiguos objetos que tiene la biblioteca y darle un nuevo uso, esto funciona muy bien con usuarios de la generación Z.
The final step in problem solving is to implement and monitor the chosen solution to the problem using effective communication and project management. This means planning, executing, and documenting the solution, as well as gathering feedback and measuring the results. You can use tools such as the Action Plan, the Gantt Chart, or the PDCA cycle to implement and monitor solutions. A clear and consistent implementation and monitoring of solutions will help you achieve the desired outcome and learn from the process.
Es sumamente importante, luego del diagnóstico, establecer un plan de trabajo que involucre no sólo la solución propuesta, sino responsabilidades, plazos, hitos, y por supuesto, una proyección a futuro, de modo que se pueda prevenir que el problema se vuelva a repetir.
To know when you've solved a problem in library services, you need to assess your problem solving skills regularly and objectively. This means asking yourself or your stakeholders how well you performed each step of the problem solving process, what worked well, what didn't work well, and what can be improved. You can use tools such as the Problem Solving Skills Assessment, the Feedback Form, or the Reflection Journal to assess your problem solving skills. A honest and constructive assessment of your problem solving skills will help you celebrate your achievements, identify your strengths and weaknesses, and plan your professional development.
As a school librarian, I can confidently say I've resolved a problem in my library when I receive positive feedback from students, teachers, and parents. Increased library usage and participation in programs indicate improved engagement. Achieving specific goals, such as enhancing literacy or research skills, serves as a tangible measure of success. Adapting library services to meet evolving needs and fostering effective collaboration with teachers are additional signs of successful problem-solving, contributing to overall student success in the school community.
This is an odd one… but I know I have solved I problem in library services when a researcher from outside of my institution contacts my about one of my online research guides (LibGuides) to tell my it helped then on a project. They are “works in progress” that I update with feedback from classes and reference work. When I get the message “I deep-dived into your guide for hours” my heart smiles for the hundreds of folks who contributed to that guide over the years.