How do you keep dashboard and scorecard reporting relevant and up to date in a changing environment?

1 Dashboards vs scorecards

Dashboards and scorecards are often used interchangeably, but they have different purposes and features. A dashboard is a visual display of key performance indicators (KPIs) that shows the current status and trends of a business process, project, or organization. A scorecard is a strategic tool that aligns the KPIs with the goals and objectives of a business strategy, and shows how well the performance is meeting the targets and benchmarks. Dashboards are more focused on operational and tactical aspects, while scorecards are more focused on strategic and long-term aspects.

4 Benefits of dashboard and scorecard reporting

Dashboard and scorecard reporting, despite its challenges and limitations, can bring many benefits to performance management. These include providing a comprehensive overview of performance, helping to monitor progress and results against goals, facilitating decision making and problem solving, and fostering communication and collaboration among stakeholders. Dashboards and scorecards can also highlight the strengths, weaknesses, opportunities, and threats of the performance.

5 Examples of dashboard and scorecard reporting

To illustrate the concepts and principles of dashboard and scorecard reporting, examples can be found in different contexts and domains. For instance, a sales dashboard can display the sales revenue, volume, margin, and conversion rate of a sales team, as well as the performance of each sales representative, product, or region. Additionally, a customer service scorecard can show the customer satisfaction, retention, loyalty, and advocacy of a customer service department. Furthermore, a project dashboard can provide insight into the scope, schedule, budget, quality, and risk of a project. Lastly, a health care scorecard can demonstrate the health outcomes, quality, safety, and efficiency of a health care organization.

6 How to learn more

If you are looking to learn more about dashboard and scorecard reporting, there are numerous resources available both online and offline. Books like The Dashboard Book by Stephen Few, Balanced Scorecard by Robert Kaplan and David Norton, and Performance Dashboards by Wayne Eckerson can be helpful. Additionally, courses such as Dashboard Design and Data Visualization by Coursera, Performance Measurement and Management by edX, and Dashboard and Scorecard Reporting by Udemy can be beneficial. There are also blogs like Dashboard Insight, The Dashboard Spy, and Performance Management Today that provide insight into this topic.