How do you involve your admin staff in setting and reviewing goals?

1 Identify their roles and responsibilities

The first step is to clarify what your admin staff do and what they are expected to achieve. This will help you align their goals with the overall objectives of the organization and the department. You can use a job description, a performance agreement, or a competency framework to define their roles and responsibilities. Make sure you discuss this with them and get their input and agreement.

2 Set SMART goals

Once you have identified their roles and responsibilities, you can work with them to set SMART goals. SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. These are the criteria that make a goal clear, realistic, and trackable. You can use a template, a worksheet, or a software tool to help you create SMART goals with your admin staff. Make sure you involve them in the process and let them have a say in what they want to accomplish.

4 Review and evaluate results

At the end of a specified period, such as a quarter or a year, you should review and evaluate your admin staff's results against their goals. You can use a self-assessment, a peer review, or a formal appraisal to do this. Make sure you acknowledge their efforts, recognize their successes, and identify their areas for improvement. You can also use this opportunity to revise or update their goals, or set new ones, based on their feedback and performance.

5 Encourage learning and development

One of the benefits of involving your admin staff in setting and reviewing goals is that it can help them identify their learning and development needs and opportunities. You can support them by providing them with training, mentoring, or career guidance. You can also encourage them to seek out new challenges, take on more responsibilities, or join professional networks. This will help them grow their skills, knowledge, and confidence, and enhance their career prospects.

Involving your admin staff in setting and reviewing goals is not only good for them, but also for you and the organization. It can help you align your expectations, improve your communication, and boost your productivity. It can also help you motivate, engage, and retain your admin staff, and foster a culture of excellence and collaboration.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?