How do you inform tenants of management changes?

1 Why inform tenants of management changes?

Tenants have the right to know who is managing their rental property and how to contact them. Management changes can affect many aspects of the tenancy, such as rent collection, maintenance requests, lease renewal, and eviction procedures. By informing tenants of management changes, you can avoid confusion, frustration, and potential disputes. You can also reassure tenants that their rights and obligations will not change and that you value their feedback and cooperation.

2 When to inform tenants of management changes?

The best time to inform tenants of management changes is as soon as possible. Ideally, you should give tenants at least 30 days notice before the change takes effect. This will give them enough time to adjust to the new situation and ask any questions they may have. However, sometimes management changes can happen unexpectedly or in a short notice. In that case, you should inform tenants as soon as you can and explain the reason for the change.

3 How to inform tenants of management changes?

Informing tenants of management changes is best done through a written notice. This notice can be sent by email, mail, or hand-delivered to each tenant. It should include the date of the management change, the name and contact details of the new and old manager/owner, an optional reason for the change, any impact on the tenancy, instructions for paying rent, submitting maintenance requests, and renewing leases (if different), assurance that the terms and conditions of the lease will remain the same, and a request for tenants to acknowledge the notice and update their records.

4 What to avoid when informing tenants of management changes?

Informing tenants of management changes is an important task, and one that should be done carefully to avoid mistakes. It's essential to send the notice in a timely manner and to all tenants, using the same method and without errors or omissions. The tone should be professional, and you should verify the legitimacy of the new manager or owner before sending the notice. It's also advisable to consult with the previous manager or owner. By following these guidelines, you can ensure that tenants are properly informed of any management changes.

5 How to follow up with tenants after informing them of management changes?

After informing tenants of management changes, you should follow up with them to make sure they received and understood the notice. This can be accomplished by asking for a reply to the email or a signed return of the notice, calling or visiting tenants who did not respond or have questions, introducing the new manager or owner to the tenants in person or via video call, providing tenants with a welcome letter or package from the new manager or owner, and soliciting feedback from tenants about the management change and addressing any concerns or issues. Although informing tenants of management changes can be difficult, following these steps can ensure a smooth transition and a positive relationship with your tenants.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?