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How do you incorporate innovation and agility in your global delivery approach?

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In today's fast-changing and competitive world, delivering high-quality products and services across different markets and geographies requires a global delivery approach that is innovative and agile. Innovation and agility are not just buzzwords, but essential capabilities that enable you to respond to customer needs, adapt to changing requirements, and leverage emerging technologies and opportunities. But how do you incorporate innovation and agility in your global delivery approach? Here are some tips and best practices to help you achieve this goal.

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Shantanu Sen

Technology-Driven Business Leader

1 Align your vision and strategy

The first step to incorporating innovation and agility in your global delivery approach is to align your vision and strategy with your customer's expectations and goals. You need to understand the problem you are solving, the value you are creating, and the outcomes you are aiming for. You also need to communicate this vision and strategy clearly and consistently to your global delivery team, and ensure that everyone is on the same page and working towards the same direction.

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Subash Palani

Founder of Unstructured | I turn Teams into Startups | Council Member, MBAN
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yes but most companies don't actually start from a clean slate. There will be numerous ongoing legacy initiatives at various stages of maturity. While it is possible to renew the vision, the new strategy must integrate the existing initiatives; otherwise, resource allocation could result in utter chaos. I highly recommend engaging in a thorough conversation utilizing methods such as eco-cycle planning. This approach will allow one to determine which initiatives should be initiated, continued, or retired based on the available resources

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2 Embrace a culture of learning and experimentation

The second step to incorporating innovation and agility in your global delivery approach is to embrace a culture of learning and experimentation. You need to foster a mindset of curiosity, creativity, and collaboration among your global delivery team, and encourage them to explore new ideas, test hypotheses, and learn from failures. You also need to provide them with the tools, resources, and feedback they need to learn and experiment effectively, and to measure and improve their performance.

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Shantanu Sen

Technology-Driven Business Leader
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Create an environment where failing is not a negative. Innovate and fail fast but do not be penalised for the failure. Set this as a global standard by reiterating and showing it with your actions.

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Subash Palani

Founder of Unstructured | I turn Teams into Startups | Council Member, MBAN
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In my experience, asking to embrace a culture is challenging due to the tendency of most managers and leaders to assume greater control and decision-making authority over time. While I do not necessarily oppose this approach, it is beneficial to initiate the process by empowering individuals through delegation. It is good to thoroughly assess all the decisions that require attention within a department or team, and openly discuss which tasks can be delegated. When delegation is effective, individuals naturally feel a greater sense of empowerment and, consequently, become more inclined to embrace a mindset that allows for the possibility of failure.

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3 Adopt agile methodologies and practices

The third step to incorporating innovation and agility in your global delivery approach is to adopt agile methodologies and practices. Agile is a set of principles and values that promote iterative, incremental, and customer-centric delivery of products and services. Agile methodologies and practices, such as Scrum, Kanban, or DevOps, can help you to deliver value faster, reduce risks, improve quality, and respond to change. You also need to tailor your agile approach to suit your global delivery context, such as by using distributed agile frameworks, tools, and techniques.

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4 Leverage technology and automation

The fourth step to incorporating innovation and agility in your global delivery approach is to leverage technology and automation. Technology and automation can help you to streamline your global delivery processes, improve your efficiency and productivity, and enhance your collaboration and communication. You can use technology and automation to automate repetitive tasks, integrate different systems, platforms, and data sources, enable remote working and virtual teams, and facilitate knowledge sharing and innovation.

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5 Engage your stakeholders and customers

The fifth step to incorporating innovation and agility in your global delivery approach is to engage your stakeholders and customers. You need to build trust and rapport with your stakeholders and customers, and involve them in your global delivery process. You can use various methods, such as surveys, interviews, focus groups, or user testing, to gather feedback, insights, and requirements from your stakeholders and customers. You can also use co-creation, prototyping, or demonstration techniques to validate your solutions, generate ideas, and solicit feedback from your stakeholders and customers.

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Subash Palani

Founder of Unstructured | I turn Teams into Startups | Council Member, MBAN
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In large organisations, there may just be way too many stakeholders, especially if its a matrix structure. Its good to understand which stakeholders are important and for what reason. You don't want an invitation for review going out to a 100 different people and then having to address a thousand view points. Use a tool like Stakeholder Mapping.

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6 Continuously improve and adapt

The sixth and final step to incorporating innovation and agility in your global delivery approach is to continuously improve and adapt. You need to monitor and evaluate your global delivery performance, results, and impact, and identify areas for improvement and innovation. You also need to anticipate and respond to changes in your environment, such as market trends, customer preferences, or competitor actions, and adjust your global delivery approach accordingly. You need to embrace change as an opportunity, not a threat, and use it as a catalyst for innovation and agility.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you incorporate innovation and agility in your global delivery approach?

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1 Align your vision and strategy

2 Embrace a culture of learning and experimentation

3 Adopt agile methodologies and practices

4 Leverage technology and automation

5 Engage your stakeholders and customers

6 Continuously improve and adapt

7 Here’s what else to consider

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