How do you improve your program with feedback and lessons learned from risk and quality activities?

2 Implement and track risk responses

The second step to improve your program with feedback and lessons learned is to implement and track the risk responses that you have planned. Risk responses are actions that you take to avoid, reduce, transfer, accept, or exploit the risks that may affect your program. You can use various tools and techniques to implement and track risk responses, such as risk response strategies, contingency plans, risk owners, risk triggers, risk audits, and risk reports. By implementing and tracking risk responses, you can control the risk exposure and ensure the alignment of your program with the stakeholder expectations.

3 Plan and perform quality activities

The third step to improve your program with feedback and lessons learned is to plan and perform quality activities that ensure the quality of your program deliverables. Quality is the degree to which a product or service meets the customer requirements and expectations. You can use various tools and techniques to plan and perform quality activities, such as quality management plan, quality standards, quality metrics, quality checklists, quality audits, quality control measurements, and quality reports. By planning and performing quality activities, you can verify and validate the quality of your program deliverables and prevent or correct any defects or errors.

4 Collect and analyze feedback

The fourth step to improve your program with feedback and lessons learned is to collect and analyze the feedback that you receive from your stakeholders, customers, team members, and other sources. Feedback is the information that you get about the performance, satisfaction, or perception of your program. You can use various tools and techniques to collect and analyze feedback, such as surveys, interviews, focus groups, observation, feedback forms, feedback analysis, and feedback reports. By collecting and analyzing feedback, you can measure the effectiveness and efficiency of your program and identify the strengths and weaknesses of your program.

5 Document and share lessons learned

The fifth step to improve your program with feedback and lessons learned is to document and share the lessons learned that you derive from your risk and quality activities, as well as from your feedback. Lessons learned are the knowledge and experience that you gain from your program that can help you improve your current or future programs. You can use various tools and techniques to document and share lessons learned, such as lessons learned register, lessons learned repository, lessons learned meetings, lessons learned reports, and lessons learned dissemination. By documenting and sharing lessons learned, you can capture and transfer the best practices and lessons learned from your program to your organization and stakeholders.

6 Apply and update feedback and lessons learned

The sixth and final step to improve your program with feedback and lessons learned is to apply and update the feedback and lessons learned that you have collected, analyzed, documented, and shared. Applying and updating feedback and lessons learned means that you use the information that you have gathered to improve your program processes, deliverables, outcomes, and benefits. You can use various tools and techniques to apply and update feedback and lessons learned, such as change requests, change management plan, change control board, change log, and change reports. By applying and updating feedback and lessons learned, you can enhance the quality and value of your program and ensure its continuous improvement.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?