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How do you identify the key processes that need re-engineering in a business?

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Business process re-engineering (BPR) is a radical approach to redesign and improve the performance, efficiency, and quality of the core processes of a business. BPR can help a business achieve significant benefits, such as lower costs, higher customer satisfaction, and faster delivery. However, BPR is also a complex and risky undertaking that requires careful planning, analysis, and execution. One of the most critical steps in BPR is to identify the key processes that need re-engineering, as they will determine the scope, objectives, and outcomes of the project. How do you identify the key processes that need re-engineering in a business? Here are some tips to help you.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro

1 Define the business vision and goals

Before you start looking for the processes that need re-engineering, you need to have a clear and shared understanding of the business vision and goals. What is the purpose and value proposition of your business? What are the strategic objectives and priorities that you want to achieve? How do you measure your success and performance? Having a clear and shared vision and goals will help you align your BPR project with the business needs and expectations, and provide a direction and criteria for selecting the processes that need re-engineering.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro
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Para identificar os principais processos que precisam de reengenharia em um negócio, é essencial analisar a eficiência atual, identificar gargalos, ouvir feedback dos funcionários e clientes, e avaliar os resultados financeiros. Priorize os processos que afetam diretamente a produtividade, qualidade ou satisfa??o do cliente para uma reengenharia eficaz.

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Juliana Pimentel

Projetos | Risco Operacional | Metodologias ágeis | Auditoria Operacional | Gest?o de Processos | Excelência Operacional
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é necessário que os objetivos da organiza??o estejam alinhados com seu propósito e que suas entregas gerem valor ao cliente. Ter um planejamento com objetivos claros, metas definidas e mensuráveis é fundamental para identificar quais processos est?o de acordo com o propósito ou que precisam ser avaliados.

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2 Analyze the current state of the processes

The next step is to analyze the current state of the processes in your business. You need to map out the existing processes, identify their inputs, outputs, activities, resources, roles, and dependencies. You also need to collect and analyze data on the performance, efficiency, quality, and customer satisfaction of the processes. You can use various tools and methods, such as flowcharts, diagrams, surveys, interviews, observations, benchmarks, and metrics, to analyze the current state of the processes. The aim of this step is to understand how the processes work, what are their strengths and weaknesses, and what are the opportunities and challenges for improvement.

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Juliana Pimentel

Projetos | Risco Operacional | Metodologias ágeis | Auditoria Operacional | Gest?o de Processos | Excelência Operacional
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Com o auxílio de ferramentas de mapeamento de processos, inova??o e melhorias é possível identificar quais processos est?o gerando valor ao cliente e quais processos precisam ser melhorados. O ideal é que os processos tenham métricas para avalia??o de desempenho e com isso fornecer dados mais precisos sobre os resultados.

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3 Identify the gaps and pain points

The next step is to identify the gaps and pain points in the current processes. You need to compare the current state of the processes with the desired state, as defined by the business vision and goals. You need to identify the areas where the processes are underperforming, inefficient, ineffective, or unsatisfactory. You also need to identify the root causes of the gaps and pain points, such as outdated technology, redundant activities, complex procedures, poor communication, or lack of coordination. You can use tools and methods such as gap analysis, SWOT analysis, fishbone diagram, or Pareto chart, to identify the gaps and pain points in the current processes. The aim of this step is to prioritize the processes that need re-engineering based on their impact, urgency, and feasibility.

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Juliana Pimentel

Projetos | Risco Operacional | Metodologias ágeis | Auditoria Operacional | Gest?o de Processos | Excelência Operacional
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A utiliza??o de ferramentas e métodos nessa etapa é importante para identifica??o do baixo desempenho do processo. Com isso, além de mapear as causas é possível identificar solu??es para os desvios identificados, criando um plano de a??o com indicadores de acompanhamento.

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4 Validate and communicate the processes that need re-engineering

The final step is to validate and communicate the processes that need re-engineering. You need to validate your findings and recommendations with the relevant stakeholders, such as senior management, process owners, employees, customers, and suppliers. You need to present the evidence and rationale for selecting the processes that need re-engineering, and explain how they align with the business vision and goals. You also need to communicate the processes that need re-engineering to the rest of the organization, and solicit their feedback and support. You can use tools and methods such as reports, presentations, workshops, or newsletters, to validate and communicate the processes that need re-engineering. The aim of this step is to ensure the buy-in and commitment of the stakeholders, and prepare the organization for the BPR project.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you identify the key processes that need re-engineering in a business?

1

2

3

4

5

1 Define the business vision and goals

2 Analyze the current state of the processes

3 Identify the gaps and pain points

4 Validate and communicate the processes that need re-engineering

5 Here’s what else to consider

Business Management

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How do you identify the key processes that need re-engineering in a business?

1

2

3

4

5

1 Define the business vision and goals

2 Analyze the current state of the processes

3 Identify the gaps and pain points

4 Validate and communicate the processes that need re-engineering

5 Here’s what else to consider

Business Management

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