How do you handle technical issues or glitches during online corporate training sessions?

1 Test your technology

Before you start any online corporate training session, make sure you test your technology and equipment. This includes your internet connection, microphone, camera, speakers, screen sharing, and any software or platforms you are using. Check for updates, compatibility, and security settings. Also, test your backup plan in case your primary technology fails. For example, have a phone number or an alternative platform ready to switch to if needed.

2 Communicate clearly

Communication is key to avoid confusion and frustration during online corporate training sessions. Before the session, communicate with your participants about the technical requirements, expectations, and etiquette. Provide clear instructions on how to access, join, and participate in the session. During the session, communicate with your participants about the agenda, objectives, and activities. Use verbal and visual cues to guide them through the session. If you encounter any technical issues or glitches, communicate with your participants about what is happening, how long it will take to resolve, and what they can do in the meantime.

3 Have a support team

It can be hard to manage both the content and the technology of online corporate training sessions by yourself. That is why it is helpful to have a support team that can assist you with the technical aspects. For example, you can have a co-facilitator, a moderator, or a technician who can monitor the chat, troubleshoot issues, answer questions, and provide feedback. Having a support team can also help you maintain your confidence and focus on delivering your content.

4 Be flexible and adaptable

Even with the best preparation and communication, you may still face unexpected technical issues or glitches during online corporate training sessions. The key is to be flexible and adaptable to the situation. For example, you can have a backup activity or resource ready to use if your original plan does not work. You can also adjust the pace, timing, or format of your session to accommodate the technical challenges. Most importantly, you can use your facilitation skills to keep the participants engaged, motivated, and learning.

5 Learn from feedback

One of the best ways to improve your online corporate training sessions is to learn from feedback. After each session, ask your participants for their feedback on the content, delivery, and technology of the session. You can use surveys, polls, or interviews to collect their opinions and suggestions. You can also review your own performance and identify what went well and what can be improved. Use the feedback to make changes and enhancements to your future online corporate training sessions.

6 Keep learning and improving

Online corporate training is a dynamic and evolving field that requires constant learning and improvement. To handle technical issues or glitches effectively, you need to keep up with the latest trends, tools, and best practices. You can also learn from other facilitators, experts, and resources that can help you develop your skills and knowledge. By keeping learning and improving, you can deliver online corporate training sessions that are engaging, effective, and glitch-free.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?