How do you handle disputes and refunds with mobile wallet with QR code?

1 Check your transaction history

The first thing you need to do is to check your transaction history on your mobile wallet app. Look for the date, time, amount, and merchant name of the disputed transaction. You may also find a QR code or a reference number that you can use to verify the transaction with the merchant or the payment service provider. If you notice any errors or discrepancies, take a screenshot or a photo of the transaction details for future reference.

2 Contact the merchant

The next step is to contact the merchant directly and explain the problem. You can use the contact information provided by the mobile wallet app, such as a phone number, an email address, or a chat function. Be polite and respectful, but also firm and clear about your complaint. Provide the transaction details and any evidence you have, such as receipts, photos, or product descriptions. Ask the merchant to resolve the issue by offering a refund, an exchange, or a compensation.

3 Contact the payment service provider

If you are not satisfied with the merchant's response or you cannot reach them, you can contact the payment service provider that operates the mobile wallet app. You can find their customer service number or email on their website or in the app. Explain the situation and provide the transaction details and any evidence you have. Request a chargeback, which is a reversal of the transaction from your account to the merchant's account. The payment service provider will investigate the dispute and decide whether to approve or reject the chargeback.

4 Follow up and escalate

Depending on the payment service provider's policies and procedures, the dispute resolution process may take from a few days to a few weeks. You should follow up regularly with the payment service provider and the merchant to check the status of your case. If you do not receive a satisfactory outcome, you can escalate the dispute to a higher authority, such as a consumer protection agency, a regulatory body, or a court of law. You may need to provide additional documentation and evidence to support your claim.

5 Protect yourself from fraud

To prevent disputes and refunds with mobile wallet with QR code, you should take precautions to protect yourself from fraud. It is important to only use trusted and reputable mobile wallet apps that have security features and customer support, as well as only scan QR codes from legitimate and verified merchants. Additionally, confirm the amount and the merchant name before making the payment, keep receipts and transaction records for future reference, never share your personal or financial information with anyone, and report any suspicious or unauthorized transactions to the payment service provider and the merchant immediately. By following these steps, you can ensure that your experience with mobile wallets with QR codes is secure and convenient.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?