How do you handle conflicting opinions on the best approach to resolving a security incident swiftly?

To handle conflicting opinions on resolving a security incident swiftly, I would facilitate a focused discussion to understand each perspective, weigh the pros and cons of each approach, and seek consensus on the most effective solution. If needed, consult a higher authority or an external expert to make an informed decision and ensure the quickest and most efficient resolution.

This is a very important step but it must be done quickly and implemented in a timely fashion. Delay can be detrimental. In an emergent event information must be gathered and disseminated quickly clearly and efficiently.

Start by collecting all relevant information about the security incident. Understand the specifics of the breach, potential impacts, and the different viewpoints on resolving it. Objective data and a clear understanding of the situation will help ground the discussion and provide a factual basis for decision-making.

To handle conflicting opinions during a security incident, start by gathering all relevant facts—logs, system states, and evidence. This creates a factual baseline, providing common ground and reducing subjectivity in decision-making. With a clear understanding of the incident, you can objectively evaluate the merits and drawbacks of each proposed solution. This approach helps reconcile differing opinions and ensures that decisions are based on solid evidence rather than personal preferences.

When it comes to opinion , you will see baseless and unreliable information or ideas leading to conflict. It is important to hear all sides and note down their view. They look into the facts and evidences.

Identify and communicate the primary objectives for resolving the incident, such as minimizing damage, restoring operations, and preventing future breaches. Aligning on these priorities helps focus the team's efforts and reduces conflict by ensuring everyone is working towards the same goals.

Seeking consensus in an emerging security event can be extremely time consuming and task preventing if too many individuals have a say. The team should be comprised of a leader and a very small set of secondaries that can provide input on their teams role to give a efficient direction to take.

Facilitate open discussions where all stakeholders can voice their opinions and concerns. Encourage a collaborative approach to evaluate the pros and cons of each proposed solution. Aim to build consensus by finding common ground and integrating the best elements of different perspectives, ensuring the chosen approach is well-supported and can be implemented swiftly.

This is the key. The leadership individual or group must trust the bodies on the ground and the intelligence coming in. A good team has clear and concise information flow with no assumptions nor guesses. All has to be based on fact. The leadership must have faith in who they have selected and if they haven’t then they must own their selection process

Swift implementations in cybersecurity are often the most obvious ones, the low handing fruits. This can be from simply improving the configuration of existing platforms in use such as Office 365 by increasing your security score in the Security Admin Panel, or a similar approach in Google Workspace. It can be a set of configurations across MacOS devices such as turning on the firewall, enabling FileVault and 2FA on iCloud accounts. These changes take a small amount of time, and contribute greatly to the overall security posture, before needing to consider third party security tools, there is a lot of IT hygiene tasks and cleanup you can complete swiftly.