How do you handle conflict with a team member who is burned out?

1 Identify the signs of burnout

The first step is to recognize the signs of burnout in your team member. Some common indicators are: low energy, irritability, cynicism, lack of interest, poor quality of work, frequent mistakes, absenteeism, or withdrawal. If you notice any of these signs, it means that your team member is struggling and needs support.

2 Empathize and listen

The second step is to empathize and listen to your team member. Don't judge, blame, or criticize them for their burnout. Instead, try to understand their perspective and feelings. Ask them open-ended questions, such as: How are you feeling? What are you finding difficult? What do you need? Listen actively and respectfully, and acknowledge their emotions.

3 Collaborate and problem-solve

The third step is to collaborate and problem-solve with your team member. Don't impose your solutions or expectations on them. Instead, invite them to share their ideas and suggestions on how to resolve the conflict and reduce the stress. For example, you could ask: What can we do differently? How can we adjust the workload or deadlines? How can we communicate better? How can we support each other? Work together to find a mutually agreeable and realistic plan of action.

4 Follow up and monitor

The fourth step is to follow up and monitor the progress of your team member. Don't leave them alone or forget about them. Instead, check in with them regularly and see how they are doing. Give them positive feedback, encouragement, and recognition for their efforts. Also, make sure that they are following the plan and meeting their goals. If not, revisit the plan and make any necessary changes.

5 Seek help and resources

The fifth step is to seek help and resources for your team member. Don't assume that you can handle everything by yourself. Instead, recognize your limits and seek assistance from others. For example, you could consult your manager, HR, or a mediator for guidance and support. You could also refer your team member to professional services, such as counseling, coaching, or wellness programs. You could also share some helpful resources, such as books, articles, or podcasts on coping with burnout.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?