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Last updated on 2024年10月8日

How do you handle compatibility issues in UAT for mobile apps?

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User acceptance testing (UAT) is a crucial stage in the development of mobile apps, as it ensures that the app meets the expectations and requirements of the end users. However, UAT for mobile apps can be challenging, as there are many factors that can affect the app's performance, functionality, and usability across different platforms and devices. How do you handle cross-platform and cross-device compatibility issues in UAT for mobile apps? Here are some tips and best practices to help you plan and execute a successful UAT for mobile apps.

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Syreeta Niblett, CSM

UAT Lead | Senior Business Analyst | GRC Analyst | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams
Muhammad Shahzad Sultan

Senior Test Automation Engineer | FAST'18 | LUMS'23
Muhammad Yamin

Agile Product Visionary | Strategic Business Analyst | Digital Transformation Catalyst | Product Aficionado Passionate…

1 Define your target platforms and devices

Before you start UAT, you need to define your target platforms and devices, based on your app's target audience, market research, and technical specifications. You should identify the most common and critical platforms and devices that your app will run on, such as iOS, Android, Windows, web browsers, tablets, smartphones, etc. You should also consider the variations in screen sizes, resolutions, orientations, operating systems, browsers, versions, and hardware features that can affect your app's behavior and appearance.

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Muhammad Shahzad Sultan

Senior Test Automation Engineer | FAST'18 | LUMS'23
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To handle compatibility issues in User Acceptance Testing (UAT) for mobile apps, I start by defining a comprehensive set of target devices and operating systems based on user demographics. I ensure that test scenarios cover different screen sizes, resolutions, and OS versions. Using emulators and real devices for testing allows for a thorough assessment of performance across various platforms. I also engage users with different devices to gather feedback on their experiences. During UAT, I document any compatibility issues and prioritize them for resolution. Finally, I work closely with the development team to ensure fixes are implemented and retested before the final release.

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Syreeta Niblett, CSM

UAT Lead | Senior Business Analyst | GRC Analyst | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams
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When handling compatibility issues in UAT for mobile apps, I start by defining our target platforms and devices. I collaborate with stakeholders to pinpoint the most commonly used operating systems, versions, and device models among our users. This often involves analyzing user data or market trends to prioritize which devices and OS versions to focus on. By clearly defining these targets, I ensure our UAT covers the most relevant scenarios, allowing us to catch compatibility issues early and deliver a mobile app that works smoothly across the devices that matter most to our users.

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2 Use a test matrix and test cases

To ensure that you cover all the possible scenarios and combinations of platforms and devices, you should use a test matrix and test cases. A test matrix is a table that lists all the platforms and devices that you want to test, along with the test cases that you want to execute on each of them. A test case is a set of steps and expected results that describe how to test a specific feature or function of the app. You should prioritize the most important and frequent test cases, and assign them to different testers or devices.

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Syreeta Niblett, CSM

UAT Lead | Senior Business Analyst | GRC Analyst | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams
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To handle compatibility issues in UAT for mobile apps, I use a test matrix combined with detailed test cases. The test matrix helps me map out different platforms, OS versions, and device models, ensuring we cover all necessary combinations. I populate the matrix with test cases that reflect key functionalities and user scenarios.

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3 Use emulators, simulators, and real devices

To perform UAT for mobile apps, you can use emulators, simulators, and real devices. Emulators and simulators are software tools that mimic the behavior and appearance of a platform or device on your computer. They are useful for testing the basic functionality and layout of your app, as they are fast, easy, and cost-effective. However, they cannot replicate the exact conditions and interactions of a real device, such as network connectivity, battery life, touch input, sensors, camera, etc. Therefore, you should also use real devices to test the app in realistic situations and environments, and to detect any issues that emulators and simulators might miss.

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Syreeta Niblett, CSM

UAT Lead | Senior Business Analyst | GRC Analyst | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams
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To handle compatibility issues in UAT for mobile apps, I use a mix of emulators, simulators, and real devices. Emulators and simulators are great for quickly testing across various platforms and OS versions, especially during the early stages of testing. They help identify basic compatibility issues without needing physical devices. However, I also make sure to test on real devices, especially the most popular models among our target users. Real devices provide a more accurate picture of how the app will perform in the real world, catching issues that emulators and simulators might miss. This combination ensures thorough and efficient compatibility testing.

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4 Use cross-platform testing tools and services

To save time and resources, you can also use cross-platform testing tools and services that allow you to test your app on multiple platforms and devices simultaneously. These tools and services can provide you with access to a large pool of real devices, browsers, and operating systems that you can remotely control and monitor. They can also help you automate some of the testing tasks, such as generating test scripts, running test cases, capturing screenshots, recording videos, reporting bugs, etc. Some examples of cross-platform testing tools and services are Appium, BrowserStack, Sauce Labs, TestComplete, etc.

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5 Collect feedback and data

To evaluate the results of UAT for mobile apps, collect feedback and data from your testers and users. Ask them to report any issues, errors, bugs, or suggestions that they encounter while using the app on different platforms and devices. Use analytics tools, such as Google Analytics, Firebase, Flurry, etc., to track and measure the app's performance, usage, behavior, and engagement across different platforms and devices. Make sure to analyze the feedback and data to identify any patterns, trends, or gaps that can help you improve your app's quality, functionality, and usability.

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6 Implement fixes and improvements

Based on the feedback and data that you collect from UAT for mobile apps, implement fixes and improvements to your app. Prioritize the most critical and urgent issues that affect the app's functionality, security, or user experience. You should also test the fixes and improvements on different platforms and devices to ensure that they work as expected and do not introduce new problems. Repeat the UAT cycle until you achieve the desired level of satisfaction and acceptance from your end users.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Muhammad Yamin

Agile Product Visionary | Strategic Business Analyst | Digital Transformation Catalyst | Product Aficionado Passionate About Building User-Centric Systems | Prolific Writer
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Another factor that needs to be considered while doing UAT, particularly in the case of user facing websites or mobile apps, is the number of screens or pages that a user has to go through. Each screen should be fully tested because the next screen may depend on inputs from the previous screen. Secondly, the number of pages and/or screens can be reduced if a screen can autofill or use generative data.

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How do you handle compatibility issues in UAT for mobile apps?

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1 Define your target platforms and devices

2 Use a test matrix and test cases

3 Use emulators, simulators, and real devices

4 Use cross-platform testing tools and services

5 Collect feedback and data

6 Implement fixes and improvements

7 Here’s what else to consider

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