How do you follow up on a complaint email if you don't get a response?

Patience is a virtue. In order to receive a reply, you should wait for a reasonable amount of time. This can vary depending on the context and the urgency of the matter. In some cases, it may be appropriate to wait just a few days, while in other cases it may be necessary to wait a week or more. If you are waiting for a debit card replacement but can still make transactions through your smartphone, that's not as urgent as waiting on a kidney transplant. But during this waiting period, you can review any relevant documentation, and prepare any follow-up questions that you may have.

Companies, should have a defined process for managing complaints. A delay in owning, responding, investigating and resolving the complaint will erode your reputation, trust with the client and provide a poor customer experience. Manage the complaint correctly and you could turn a detractor into an advocate. No excuse for delays, unless you’re investigating and the client is aware of the timeline for this to happen.

Train support personnel how to accept useful feedback. As a consumer, if I notice an issue with an email address or phone number not matching on their documentation vs what I find on the website, for example, I let their team know. I hope to improve the experience of future users.

Capture ticket numbers and use those in future communication on same topic. It helps the rep as well as yourself. Ask for it even if they don’t offer it proactively.

Restate the request as simple as possible. Sometimes they just don’t understand or get it right. Follow through for resolution, clearly and firmly.

It's always a good idea to follow up on important matters, and a polite email can go a long way. When you send the email, start by thanking the person for their time and effort so far. You could also mention any progress that has been made since you last spoke or any positive feedback. Then, gently ask for an update on the status, being sure to give a deadline or timeframe for when you need the information. Remember to keep your tone friendly, and express your appreciation for their help. By doing that you'll be sure to make a positive impression and encourage them to respond sooner.

You are not going to like this.... The article has some inaccuracies of human behavior of emotions. Emails should not be more than (2) sentences and they do carry tone. The first line and subject tone should be "have you given up?" No one is going to read the past 2 sentences in an email much like comments. The "nice" tone should not go in the first sentence or at all. The objective is to get a phone call since email is not working. James.