How do you evaluate your client's performance and satisfaction after coaching for emotional intelligence?

2 Use multiple sources and methods

To get a comprehensive and accurate picture of your client's performance and satisfaction after coaching for EI, you need to use multiple sources and methods of evaluation. You can't rely on your client's self-assessment alone, as they may have biases, blind spots, or gaps in their self-awareness. You also need to gather feedback from other relevant stakeholders, such as their managers, peers, direct reports, customers, or family members. You can use different methods of evaluation, such as interviews, surveys, focus groups, case studies, or portfolios, to capture qualitative and quantitative data on your client's EI outcomes and impact.

3 Compare before and after

To measure the change and progress that your client has made through coaching for EI, you need to compare their performance and satisfaction before and after the coaching intervention. You can use the same tools and methods that you used to set the baseline and the goals, and then analyze the differences and trends in the data. For example, you can compare your client's pre- and post-coaching scores on the ESCI, EQ-i 2.0, or MSCEIT, or you can compare their self-report and 360-degree feedback on their EI competencies and behaviors. You can also compare their achievements and challenges in their work or personal life, and how they have applied their EI skills and mindsets to overcome them.

4 Solicit feedback and testimonials

To evaluate your client's satisfaction and loyalty after coaching for EI, you need to solicit feedback and testimonials from them. You can ask them to rate and review your coaching services, methods, and results, and to share their opinions and suggestions for improvement. You can also ask them to provide testimonials or success stories that highlight the benefits and value of coaching for EI, and how it has helped them achieve their goals and enhance their performance. You can use these feedback and testimonials to improve your coaching practice, showcase your expertise, and attract more clients.

5 Follow up and support

To ensure that your client's performance and satisfaction are sustained and enhanced after coaching for EI, you need to follow up and support them. You can check in with them regularly to monitor their progress, celebrate their achievements, and address any challenges or issues that may arise. You can also provide them with additional resources, tools, or referrals that can help them continue their EI development and learning journey. You can also invite them to join your coaching community, network, or events, where they can connect with other like-minded individuals, share their experiences and insights, and learn from each other.

6 Reflect and learn

To evaluate your own performance and satisfaction after coaching for EI, you need to reflect and learn from your coaching experience. You can ask yourself some questions, such as: What went well and what didn't? What did you enjoy and what did you find challenging? What did you learn and what did you teach? How did you grow and how did you help your client grow? How can you improve your coaching skills and methods? You can also seek feedback and guidance from other coaches, mentors, or supervisors, who can offer you constructive criticism, support, and advice. You can use these reflections and learnings to enhance your coaching competence, confidence, and credibility.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?