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How do you encourage cross-departmental collaboration?

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Cross-departmental collaboration is the practice of working with colleagues from different teams, functions, or disciplines to achieve a common goal. It can improve innovation, productivity, and customer satisfaction, as well as foster a culture of learning and trust. However, it can also pose some challenges, such as communication barriers, conflicting priorities, and unclear roles and responsibilities. How do you encourage cross-departmental collaboration in your organization? Here are some tips to help you create and sustain a collaborative environment.

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Brian Barry - Executive Director

Executive Director - Ventura County Medical Association.…

1 Align your vision and values

The first step to encourage cross-departmental collaboration is to ensure that everyone shares a clear and compelling vision and values for the organization. This will help align the different departments around a common purpose and direction, and create a sense of belonging and commitment. You can communicate your vision and values through various channels, such as meetings, newsletters, intranet, or posters. You can also involve your staff in creating and reviewing your vision and values, and solicit their feedback and suggestions.

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Brian Barry - Executive Director

Executive Director - Ventura County Medical Association. 2x Global Trainer of the Year, Executive and Board Performance Optimization
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An effective method for cross-functional, cross-departmental collaboration is to have each department acknowledge how their other/colleague teams and departments provide measurable value. This demystifies how each department contributes to the vision, mission, and values of the organization. Having others describe it provides evidence-based clarity, trust, respect, credibility, and rapport.

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2 Define your goals and expectations

The next step to encourage cross-departmental collaboration is to define your goals and expectations for each project or initiative that involves multiple departments. This will help clarify the scope, deliverables, deadlines, and roles and responsibilities of each team or individual. You can use tools such as project plans, charters, or contracts to document your goals and expectations, and review them regularly with your staff and stakeholders. You can also use SMART criteria (specific, measurable, achievable, relevant, and time-bound) to set realistic and meaningful goals.

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3 Build trust and rapport

The third step to encourage cross-departmental collaboration is to build trust and rapport among your staff and across departments. This will help reduce conflict, enhance communication, and foster a positive and supportive atmosphere. You can build trust and rapport by creating opportunities for informal and formal interactions, such as social events, team-building activities, or joint training sessions. You can also encourage your staff to share their expertise, feedback, and recognition with each other, and to celebrate their successes and learn from their failures.

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Brian Barry - Executive Director

Executive Director - Ventura County Medical Association. 2x Global Trainer of the Year, Executive and Board Performance Optimization
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An effective method for cross-functional, cross-departmental trust and rapport is to have each department acknowledge how their other/colleague teams and departments provide measurable value. This demystifies how each department contributes to the vision, mission, and values of the organization. Having others describe it provides evidence-based clarity, trust, respect, credibility, and rapport. We call this, Street Cred. It comes from someone else, not our own marketing department.

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4 Facilitate communication and feedback

The fourth step to encourage cross-departmental collaboration is to facilitate communication and feedback among your staff and across departments. This will help ensure that everyone is informed, engaged, and aligned on the progress, challenges, and outcomes of the collaboration. You can facilitate communication and feedback by using various modes and methods, such as face-to-face meetings, online platforms, or surveys. You can also establish regular check-ins, updates, and reviews with your staff and stakeholders, and address any issues or concerns promptly and respectfully.

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5 Leverage diversity and inclusion

The fifth step to encourage cross-departmental collaboration is to leverage diversity and inclusion in your organization. This will help tap into the diverse perspectives, skills, and experiences of your staff and enhance the creativity, quality, and relevance of your solutions. You can leverage diversity and inclusion by creating a culture of respect, appreciation, and openness, and by ensuring that everyone has equal access to opportunities, resources, and support. You can also promote a growth mindset, where your staff are willing to learn from each other, challenge their assumptions, and embrace new ideas.

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Brian Barry - Executive Director

Executive Director - Ventura County Medical Association. 2x Global Trainer of the Year, Executive and Board Performance Optimization
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Upgrading DEI to DEB: Diversity, Equity, and Belonging. It's one level to be included. It is a much higher level to belong. Cross-functional, cross-cultural, all ages, all backgrounds...not skin color. Trust, Respect, Credibility. No entitlements. Merit-based.

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6 Evaluate and improve

The sixth step to encourage cross-departmental collaboration is to evaluate and improve your processes and outcomes. This will help measure the impact, value, and satisfaction of your collaboration, and identify the strengths, weaknesses, and areas for improvement. You can evaluate and improve your collaboration by using various tools and techniques, such as surveys, interviews, focus groups, or metrics. You can also involve your staff and stakeholders in the evaluation and improvement process, and solicit their input and feedback on what worked well, what didn't work well, and what can be done better.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Brian Barry - Executive Director

Executive Director - Ventura County Medical Association. 2x Global Trainer of the Year, Executive and Board Performance Optimization
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"Culture eats strategy for breakfast." - Peter F. Drucker It starts and stops with the CEO. 3 indicators of Employee Engagement 1. Trust in Senior Leadership 2. Satisfaction with Immediate Supervisor 3. Pride and Belief in the Organization

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How do you encourage cross-departmental collaboration?

1

2

3

4

5

6

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1 Align your vision and values

2 Define your goals and expectations

3 Build trust and rapport

4 Facilitate communication and feedback

5 Leverage diversity and inclusion

6 Evaluate and improve

7 Here’s what else to consider

Staff Development

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How do you encourage cross-departmental collaboration?

1

2

3

4

5

6

7

1 Align your vision and values

2 Define your goals and expectations

3 Build trust and rapport

4 Facilitate communication and feedback

5 Leverage diversity and inclusion

6 Evaluate and improve

7 Here’s what else to consider

Staff Development

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