Last updated on
2024年6月29日
How do you use a defect tracking tool to monitor and measure the status and progress of defect resolution?
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Before you can use a defect tracking tool, you need to choose one that suits your project needs and preferences. There are many factors to consider when selecting a defect tracking tool, such as the features, integrations, usability, scalability, security, and cost of the tool. You should also look for a tool that supports your defect management workflow, which defines the steps and roles involved in finding, reporting, verifying, fixing, and closing defects. Some common defect management workflows are waterfall, agile, and hybrid, and each one may require different capabilities and configurations from the defect tracking tool.
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Features and functionality: How customizable the tool is and if it can fit your project's needs Integration and compatibility: How well the tool works with other tools and platforms you use Performance and scalability: How well the tool performs and scales Reporting and analytics: What kind of reporting and analytics the tool offers Cost and support: How much the tool costs and what kind of support it offers
Once you have chosen a defect tracking tool, you can start creating and updating defects as you discover them during testing or user feedback. A defect tracking tool typically allows you to enter various details about the defect, such as the summary, description, severity, priority, status, category, module, version, assignee, reporter, and attachments. You should provide as much information as possible to help the developers understand and reproduce the defect, and to help the managers prioritize and allocate resources for the defect resolution. You should also update the defect status and other fields as the defect goes through the resolution process, such as when the defect is assigned, fixed, verified, or closed.
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Once you have chosen a defect tracking tool, you can start creating and updating defects as you discover them during testing or user feedback. A defect tracking tool typically allows you to enter various details about the defect, such as the summary, description, severity, priority, status, category, module, version, assignee, reporter, and attachments. You should provide as much information as possible to help the developers understand and reproduce the defect, and to help the managers prioritize and allocate resources for the defect resolution. You should also update the defect status and other fields as the defect goes through the resolution process, such as when the defect is assigned, fixed, verified, or closed.
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In my experience of testing , this is one of the key elements . Defect tracking and triaging . We can leverage this tool To explain to developers what went wrong as per QA observation with detailed test result documentation. And to keep track of defect status on daily basis is equally important to have a better quality of product within SLA if possible
A defect tracking tool can also help you monitor and measure the status and progress of defect resolution by providing various metrics and reports that show the trends and patterns of the defects in your project. For example, you can use the defect status metric to see how many defects are pending, resolved, or confirmed, as well as how quickly they are moving through the resolution process. Additionally, defect severity can show the impact of the defects on the functionality and quality of your software product, while defect priority can indicate the urgency of the defects in your project. You can also measure defect density to see how reliable and efficient your software product is, and use defect resolution time to gauge how productive and responsive your defect management team is. All these metrics can help you understand the reliability and quality of your software product, as well as its performance against industry standards or benchmarks.
A defect tracking tool can help you analyze and improve the defect resolution process by providing various tools and features that enable you to identify the root causes, patterns, and trends of the defects in your project. These include dashboards, which are graphical interfaces that display key metrics and reports of your project in real time. Charts are visual representations of defect-related data, such as pie charts, bar charts, line charts, or histograms. Filters allow you to narrow down or refine data related to your defects. Queries can be used to retrieve or extract data related to your defects, such as using SQL (Structured Query Language). By using these tools and features, you can gain deeper insights and understanding of the defect resolution process. This can help you improve your defect resolution process by implementing corrective or preventive actions, such as fixing recurring defects or training the defect management team.
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