The third step is to create a voice chart, or a visual tool that summarizes your voice and tone guidelines. A voice chart helps you align your voice and tone across different channels, contexts, and situations. It also helps you train your team members and collaborators to use your voice and tone consistently. A voice chart typically consists of four columns: voice attribute, description, do, and don't. For example, your voice chart might look like this:
| Voice attribute | Description | Do | Don't |
|-----------------|-------------|----|-------|
| Friendly | Approachable, warm, and conversational | Use contractions, questions, and emojis | Use jargon, sarcasm, or slang |
| Professional | Respectful, clear, and credible | Use proper grammar, punctuation, and spelling | Use abbreviations, acronyms, or errors |
| Playful | Fun, creative, and engaging | Use humor, metaphors, and stories | Use jokes, clichés, or insults |
| Confident | Assertive, positive, and inspiring | Use active voice, strong verbs, and facts | Use passive voice, weak verbs, or opinions |