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How do you describe your customer support experience to an employer?

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If you are applying for a customer support role, you need to showcase your experience and skills in a way that impresses the employer. Customer support is not just about answering questions and solving problems, but also about building relationships, providing feedback, and creating value for the customers and the company. In this article, you will learn how to describe your customer support experience to an employer in six steps.

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Edna Okoye ????

VA Customer Service Specialist || Social Media Manager|| I help business owners and startup brands manage their…
DORIS EGBUJOR

Sales Specialist | Customer Engagement Specialist | Proactive Virtual Assistant!Transforming Businesses Through…
Nilda Alfaro

Results Driven | Problem Solver | Technical Support | Team Player | Higher Ed | Remote Operations & Team Management |…

1 Identify the type of customer support you have done

Customer support can be divided into different types, such as technical, sales, billing, or general. Each type requires different skills and knowledge, and you should highlight the ones that match the job description. For example, if you have done technical support, you can mention the tools, platforms, and languages you have used, as well as the complexity and volume of the issues you have handled.

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Edna Okoye ????

VA Customer Service Specialist || Social Media Manager|| I help business owners and startup brands manage their customers and social media page.
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To describe your customer support experience to an employer: You can emphasize my ability to provide quick and accurate information, assist with a variety of inquiries, and adapt to different communication styles to enhance customer support efficiency.

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DORIS EGBUJOR

Sales Specialist | Customer Engagement Specialist | Proactive Virtual Assistant!Transforming Businesses Through Administrative Support, Strategic Sales, and Exceptional Customer Experiences.
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To describe a positive customer experience as an employer, highlight aspects like attentive service, effective communication, and a customer-centric approach. Emphasize the team's dedication to meeting customer needs, resolving issues promptly, and fostering a welcoming atmosphere. Showcase instances of going above and beyond, demonstrating a commitment to customer satisfaction and building lasting relationships.

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Nilda Alfaro

Results Driven | Problem Solver | Technical Support | Team Player | Higher Ed | Remote Operations & Team Management | Customer Success | Onboarding | Learning Management Systems | Student Information Systems
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First listening to the customer support that is needed. Then provide guidance to find the customer the best solution. This could be a solution to an issue or to helping them make the decision for a purchase of a product.

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Amad Ahmad

?? Driving Business Success Through Expert B2B Lead Generation | Web Scraping | Python Automation Services
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Experience includes sales, technical, and general support. In sales, assisted customers with product information and guided through the purchasing process. Technical support involved troubleshooting and resolving software or hardware issues. General support included addressing diverse customer inquiries.

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Nitin Kumar

Community building to create magic | Bringing an Human touch to your Linkedin |
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In the realm of customer support, I've crafted a narrative of excellence through personalized interactions. Picture this: a customer troubled by a technical glitch reaches out, and through empathetic communication, I not only resolve the issue but also transform their frustration into satisfaction. I've developed a knack for anticipating needs, like a virtual mind-reader ensuring a seamless experience. My approach is like weaving a story, where each interaction leaves the customer eagerly awaiting the next chapter of assistance. Through anecdotes of turning challenges into triumphs, I'm excited to illustrate the impact of my customer support journey.

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2 Quantify your achievements and impact

One of the best ways to demonstrate your customer support experience is to use numbers and metrics that show your achievements and impact. For example, you can mention how many customers you have served, how many tickets you have resolved, how much time you have saved, how much revenue you have generated, or how much satisfaction you have improved. Make sure to use specific and relevant numbers that align with the employer's goals and expectations.

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Nitin Kumar

Community building to create magic | Bringing an Human touch to your Linkedin |
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My customer support journey is defined by tangible achievements and measurable impact. By implementing a proactive customer engagement strategy, I increased customer satisfaction scores by 15% within the first quarter, showcasing my ability to drive positive outcomes. Through meticulous issue resolution, I successfully reduced ticket resolution time by 20%, improving overall efficiency. Utilizing data analytics, I identified and addressed recurring customer pain points, resulting in a 25% decrease in escalated cases. My commitment to continuous improvement is evident in the 30% increase in customer retention during my tenure.

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3 Highlight your soft skills and communication style

Customer support is not only about technical skills, but also about soft skills and communication style. You need to show that you can communicate effectively, empathetically, and professionally with different types of customers and situations. You can use examples and stories that illustrate how you have used your soft skills, such as active listening, problem-solving, teamwork, or conflict resolution. You can also mention how you adapt your communication style to different channels, such as phone, email, chat, or social media.

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Carolina Palermo

Impulso ?? el desarrollo personal y profesional ?? con mis programas de Coaching | Customer Management | Sr. Coach Capacitación y Desarrollo | Lic. Dirección ?? de Org. Soc. Civil | Trainee Back End | Analista Funcional
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La atención al cliente es arte y ciencia al mismo tiempo. Es un mix entre soft skills y conocimiento técnico sobre los productos y servicios. Entre las soft skills que más destaco son la comunicación y la inteligencia emocional. Hay que saber qué y cómo responder, tener paciencia y permanecer neutral. Dentro de la competencias comunicacionales, saber indagar y exponer productivamente es esencial. Indagar correctamente permitirá delimitar el problema. Exponer productivamente impactará en cómo el cliente escuche y acepte la propuesta o solución. El dominio o competencia de la inteligencia emocional proporcionará serenidad y frescura para poder comunicar la repuesta al cliente. Recuerde cada experiencia que usted ha vivido como cliente!

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4 Showcase your customer feedback and recognition

Another way to describe your customer support experience is to showcase the feedback and recognition you have received from your customers, colleagues, or managers. You can use testimonials, ratings, reviews, awards, or referrals that show how satisfied and loyal your customers are, and how valued and appreciated your work is. You can also mention how you use customer feedback to improve your skills, processes, and services.

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5 Explain your customer support philosophy and approach

Your customer support philosophy and approach reflect your attitude and mindset towards customer service. You need to explain how you view your role as a customer support representative, and what principles and values guide your actions. For example, you can mention how you focus on customer needs, expectations, and emotions, how you deliver quality and value, how you build trust and rapport, or how you handle challenges and complaints.

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Carolina Palermo

Impulso ?? el desarrollo personal y profesional ?? con mis programas de Coaching | Customer Management | Sr. Coach Capacitación y Desarrollo | Lic. Dirección ?? de Org. Soc. Civil | Trainee Back End | Analista Funcional
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Es bien distinto si te propones para una empresa que ya cuenta con un área de atención al cliente, que si es una empresa que lo está creando. Para el primer caso, tendrás que explicar cómo puedes sumar con a crear valor con tu filosofía y enfoque de atención al cliente. Para el caso en el que se esté creando el área con tu ingreso, tendrás que mostrar tu filosofía y enfoque con una planificación de procesos y qué valor suman éstos a la organización. Para ambos casos, tienes que explicar con ejemplos específicos cómo aplicas los valores que guían tus acciones y qué impactos tendrían en los resultados generales de la empresa. En definitiva, tienes que mostrar qué problemas les solucionas a los clientes y a la empresa.

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6 Relate your experience to the employer's needs and culture

The final step to describe your customer support experience is to relate it to the employer's needs and culture. You need to show that you understand the employer's mission, vision, and values, and how your experience can contribute to them. You can also mention how you fit in with the employer's culture, such as their work environment, team structure, or communication style. You can use research, keywords, or questions to demonstrate your interest and alignment with the employer.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Carolina Palermo

Impulso ?? el desarrollo personal y profesional ?? con mis programas de Coaching | Customer Management | Sr. Coach Capacitación y Desarrollo | Lic. Dirección ?? de Org. Soc. Civil | Trainee Back End | Analista Funcional
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En lo posible, deja evidencia cada vez que puedas de cómo has solucionado los problemas de los clientes. Esto te permitirá capitalizar tu experiencia cada vez que tengas que explicar tu modo de trabajo a un empleador. Para ello, puedes solicitar cartas de recomendación o comentarios en tus perfiles sociales. Puedes implementar una encuesta peque?a para tus clientes y que muestre su nivel de satisfacción. También puedes mostrar cómo fue la dinámica o resolución de reclamos durante tu gestión. Lo importante es que brindes evidencias, hechos concretos, datos de tus intervenciones.

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How do you describe your customer support experience to an employer?

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3

4

5

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1 Identify the type of customer support you have done

2 Quantify your achievements and impact

3 Highlight your soft skills and communication style

4 Showcase your customer feedback and recognition

5 Explain your customer support philosophy and approach

6 Relate your experience to the employer's needs and culture

7 Here’s what else to consider

Customer Support

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How do you describe your customer support experience to an employer?

1

2

3

4

5

6

7

1 Identify the type of customer support you have done

2 Quantify your achievements and impact

3 Highlight your soft skills and communication style

4 Showcase your customer feedback and recognition

5 Explain your customer support philosophy and approach

6 Relate your experience to the employer's needs and culture

7 Here’s what else to consider

Customer Support

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