How do you describe your administrative assistant skills with action verbs and metrics on your resume?

1 Identify your relevant skills

Identifying the relevant skills for the administrative assistant role is the first step. Use the job description as a guide to determine which skills the employer is looking for and how they compare to your own. Common administrative assistant skills include communication, such as writing, speaking, listening, and presenting information; organization, like managing schedules and documents; technology, like using software and tools; problem-solving, like resolving issues and finding solutions; and customer service, which involves providing support and feedback to clients.

2 Use action verbs and metrics

Including action verbs and metrics on your resume can make it more specific, concise, and persuasive. For example, as an administrative assistant, you could demonstrate your communication skills by writing, editing, and distributing monthly newsletters to over 500 subscribers; delivering presentations to senior management and external stakeholders; and responding to inquiries and complaints via phone and email within 24 hours. You could also highlight your organization skills by coordinating travel arrangements, meetings, and events for 10 executives; maintaining and updating digital and physical filing systems; and ensuring compliance with policies and procedures. Additionally, you could show off your technology skills by mastering new software and tools quickly and training other staff members; creating and managing spreadsheets, reports, and databases using Excel and Access; and improving efficiency and accuracy by automating tasks and workflows. Furthermore, you could showcase your problem-solving abilities by resolving conflicts and disputes among team members and clients; implementing new processes and procedures to reduce errors and delays; handling urgent requests and emergencies with calmness and professionalism. Finally, you could emphasize your customer service capabilities by building positive relationships with clients, customers, and colleagues; providing timely information or assistance; increasing customer satisfaction by 20%.

3 Highlight your skills in different sections

Highlighting your skills in different sections of your resume is the final step. Each section has a different purpose and format, so you need to adapt accordingly. For the summary, write a brief statement that summarizes your main skills, qualifications, and goals while using keywords from the job description and including one or two metrics that show your value. Work experience should be listed in reverse chronological order, starting with the most recent job, and should include 3-5 bullet points that describe your responsibilities and achievements. Education credentials should also be listed in reverse chronological order, starting with the highest level of education. Finally, any other skills not covered in the other sections, such as languages, certifications, or hobbies should be included in the additional skills section. Make sure to include the level of proficiency or date of completion for each skill.