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How do you demonstrate emotional intelligence in virtual and hybrid settings?

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Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, especially in challenging or stressful situations. EI is a vital skill for leaders, as it helps them to communicate effectively, build trust, motivate teams, and handle conflicts. However, demonstrating EI can be more difficult in virtual and hybrid settings, where you may have less face-to-face interaction, non-verbal cues, and feedback. In this article, you will learn some practical tips on how to show EI in online and blended environments.

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1 Assess your EI level

Before you can improve your EI, you need to know your strengths and weaknesses. You can use self-assessment tools, such as online quizzes, surveys, or journals, to measure your EI level and identify the areas you need to work on. Alternatively, you can ask for feedback from your colleagues, managers, or mentors, who can give you a different perspective on your EI skills. Be open and receptive to constructive criticism, and use it as an opportunity to grow and learn.

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2 Adapt your communication style

Communication is key to showing EI, especially when you are leading a virtual or hybrid team. You need to adapt your communication style to suit the different preferences, personalities, and cultures of your team members. For example, some people may prefer video calls over emails, while others may need more clarity and direction. You also need to be aware of the tone, language, and emotions you convey through your words, voice, and body language. Avoid using jargon, sarcasm, or criticism that may be misunderstood or hurtful. Instead, use positive, empathetic, and respectful language that builds rapport and trust.

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Victor Prince

Author, HarperCollins | Managing Director, DiscoveredLOGIC.com | #1 Executive Coach in US Fintech - Google it! | exCOO of US CFPB | Wharton MBA, Bain, CIA, CapitalOne alum | ??Exec | 47,000 LinkedIn subscribers |????????
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Avoid falling into communication channel ruts. If you prefer one communication channel over others, don’t let yourself just use that one channel. You should force yourself to use other channels to keep those “muscles” from atrophying. If you only like phone with some people, for example, do video conferences once in a while to keep that as a viable option going forward.

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3 Listen actively and attentively

Listening is another essential aspect of EI, as it shows that you care about and value the opinions, feelings, and needs of others. When you are in a virtual or hybrid setting, you need to listen actively and attentively, as you may miss some subtle cues or signals that indicate how someone is feeling or thinking. To listen actively and attentively, you need to avoid distractions, such as checking your phone or email, multitasking, or interrupting. You also need to show interest, curiosity, and understanding by asking open-ended questions, paraphrasing, summarizing, and giving feedback.

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Victor Prince

Author, HarperCollins | Managing Director, DiscoveredLOGIC.com | #1 Executive Coach in US Fintech - Google it! | exCOO of US CFPB | Wharton MBA, Bain, CIA, CapitalOne alum | ??Exec | 47,000 LinkedIn subscribers |????????
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Giving yourself a goal can help you be an active listener. Whenever someone is talking, make a goal to understand: 1) the problem or opportunity they are sharing, 2) how it impacts them, 3) what help they are asking for. If you can catch those, you can reply with a summary and an offer to help them. If you can’t catch those, you can ask them questions to help them get their requests across. If they are not talking about a problem or opportunity, then just make your goal to actively listen and empathize.

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4 Express your emotions appropriately

Showing your emotions is not a sign of weakness, but a sign of authenticity and vulnerability. As a leader, you need to express your emotions appropriately, as they can influence the mood, morale, and performance of your team. However, expressing your emotions in a virtual or hybrid setting can be challenging, as you may not have the same opportunities or channels to share your feelings or emotions. To express your emotions appropriately, you need to be aware of your emotional triggers, reactions, and impact. You also need to choose the right time, place, and method to communicate your emotions, whether it is a phone call, a video chat, or a personal message.

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5 Manage your stress and emotions

Stress and emotions can affect your EI, as they can cloud your judgment, impair your decision-making, and damage your relationships. As a leader, you need to manage your stress and emotions effectively, as they can also affect the well-being and productivity of your team. To manage your stress and emotions, you need to practice self-care, such as taking breaks, exercising, meditating, or doing something you enjoy. You also need to seek support from your network, such as your family, friends, peers, or mentors, who can offer you advice, encouragement, or empathy.

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6 Develop your empathy and compassion

Empathy and compassion are the core of EI, as they enable you to put yourself in someone else's shoes, understand their perspective, and respond with kindness and care. Empathy and compassion are especially important in virtual and hybrid settings, where you may not see or hear the challenges, struggles, or emotions of your team members. To develop your empathy and compassion, you need to be curious, open-minded, and respectful of the diversity and differences of others. You also need to show genuine interest, appreciation, and recognition for the efforts, achievements, and contributions of your team members.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you demonstrate emotional intelligence in virtual and hybrid settings?

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1 Assess your EI level

2 Adapt your communication style

3 Listen actively and attentively

4 Express your emotions appropriately

5 Manage your stress and emotions

6 Develop your empathy and compassion

7 Here’s what else to consider

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