How do you cope with stress and pressure in a busy reception area?

The best, ultimate solution, paired with time-management and organizational skills are for our colleagues to respect our space. Examples; avoid interrupting the receptionist while dealing with the client and/or talking on the phone. Avoid hovering over our shoulder and please be patient. Avoid using our computer in order to get served faster, this puts the other client on hold even longer and is disrespectful to our professionalism. As for receptionists, if the phone rings, while dealing with another person, answer the telephone and immediately put the caller on hold, quickly explaining you are currently with a customer, then go back to the caller immediately after you finish dealing with the person in front of you.

One thing I've found helpful is giving the frontline more credit, acknowledge the stress they could be under as the first point of contact but give praise when they handle it beautifully as it will encourage them to handle unhappy clients or calls a lot more professionally

In my experience, I have found meditation to be quite helpful. Even if it's just 10 minutes you take out of your shift to breathe and reset your mind. I also like to listen to music to sooth my mind, try listening to one of your favorite songs or even run through a few affirmations. Trust me, it really helps.

As a recruiter I divide my day into first half and second half . Post that in the first half i divide my work into urgent for e.g. the best time to catch candidate is early morning and that's the time I dedicate to my calling. Post that I will go ahead and renew jobs and source . Latter half of the day I end up replying back to the mails and scheduling of the calendar followed by sending all the job related emails . Because after work is when people access their personals mails and i like to be on the Top.

Well, being receptionist I would agree but how it's possible? Like I've faced sometime more intense situations at once and everything looks urgent, so what I do? 1) Prioritize 2-3 things 1a) Doing early solve things but urgent 1b) Communicate things properly 1C) If all work are from clients, so I manage things like no one feel ignored, so that client feel the receptionist is responding to everyone instead of feeling that my work is not prioritize by receptionist or receptionist didn't bother.

I always come in earlier than my start time. Just want to get that cup of coffee and align what I am doing. I want to smile for everyone and of course say Good Morning. Check calendar to see who is here and who is at meetings, etc. Know what is going on throughout the day!

My work Day generally starts at 7 am and I like to log into 6:30 am . I jot down all the things I have to complete in that day . it really keeps me focused and help me Prioritize your tasks.

I start at 6.30am and come in at 5.30am (.to get staff parking discount) and I have my breakfast in the peace and quiet. Gets me into the right headspace before I start the day.

Presto más atención a las personas y por dentro le doy el interes que realmente tengo que darle, eso hace que no me involucre en demasía. Cuando termina la atención cargo todo lo del día lo mas rápido posible para poder tomar mas tiempo de descanso. Hablar con algún compa?ero de la vida y reir todo lo que se pueda. Tomar una bebida rica y disfrutarla.

Make sure you have a supervisor who is cooperative when it comes to your ideas on how to keep order. Some employers don't want to spend money, either way, they should help in creating order; such as-a number system, a rope to keep people in a lineup, signs, arrows, policies on display, a section for children that has games and colouring books, etc.

Be patient and listen well. If you panic, it makes things harder for everyone involved and can detract from your professionalism. Smile and let someone know that you notice them even if you are on the phone. Finish your call if you are on it when someone comes in, if it rings while you are with a guest, ask for a moment, answer politely, put them on hold, and continue with your present customer before returning to the phone. Smiling and being patient and friendly work wonders! Let them know you want to help! Just remember to breathe.

It is very important to be organized and know exactly where all the meetings are being held and who the guest speakers are. It is also very important to listen and be aware of facial expressions and voice tones.

One technique that I have found beneficial for managing multiple tasks is to allocate 20 minutes of dedicated time for each task. By doing so, I ensure that I maintain my concentration and remain focused on the task at hand. This approach allows me to keep my concentration refreshed and sharper when transitioning to a new task. Consequently, I am able to enhance my productivity.

Taking regular breaks is highly beneficial as it allows us to recharge and regain energy. On occasion, I like to indulge myself with a well-deserved takeaway during these breaks, considering it as a special treat. This enhances the overall sense of satisfaction and happiness. Consistently relying on cold sandwiches, canned soup, or leftovers for our breaks may inadvertently create a negative association with our work, leading to dissatisfaction over time. Therefore, making a conscious effort to break this pattern can significantly enhance our happiness levels.

"You can't pour from an empty glass" is a saying that applies to those of us who work tirelessly without taking breaks. While hard work is important, it shouldn't come at the expense of our mental and physical well-being. The front desk/reception staff are crucial as they create the first impression for any office or practice, influencing whether a patient or customer will return. It's vital to recognize that tomorrow is uncertain, but you are here today. Dealing with people can be draining, so it's crucial to prioritize self-care and reevaluate your life choices. Take a break and recharge!"