How do you communicate and report PBL results and value to senior leaders and customers?
Performance-Based Logistics (PBL) is a strategy that aligns the incentives and objectives of the suppliers and the customers of a complex system, such as a weapon or a vehicle, to achieve optimal performance and availability at the lowest life cycle cost. PBL requires effective communication and reporting of the results and value that it delivers to senior leaders and customers, who may have different expectations and perspectives on the system's performance. In this article, you will learn how to communicate and report PBL results and value to senior leaders and customers using four key steps: define, measure, analyze, and improve.