How do you communicate and collaborate with other stakeholders in gemba?

Know your "Lighthouses" The Lighthouses are the areas in the processes that the process operators/owners have already taken personal pride in. When you go to Gemba to understand the people and the process, understand what the Lighthouses are. You can learn what has been done before, what methods the team employed and what they are proud of to help you understand more about the personal and motivational dynamics. Also, it will stop you trying to improve a lighthouse as your first observation or find as this is a sure fire way to alienate your team at Gemba. Remember, go to Gemba with people, not on people.

Before a gemba walk in logistics, define your visit's purpose: data collection, problem-solving, change implementation, or team coaching. Each objective requires specific preparation. For data collection, use tools like checklists, stopwatches, or cameras to capture process states. If addressing a problem, employ techniques like fishbone diagrams, 5 whys analysis, or root cause analysis to pinpoint and resolve issues causing waste or variation. Tailoring your approach to your goal ensures a productive gemba walk in logistics.

Effective communication and collaboration in gemba starts with a clear understanding of your purpose. As a project manager in the construction industry, this means knowing the specific goals and outcomes you aim to achieve during your gemba walk. Whether it's identifying waste, improving processes, or enhancing safety, having a well-defined purpose ensures that your interactions with stakeholders are focused and productive. This clarity not only streamlines discussions but also aligns all parties toward common objectives, fostering a more cohesive and effective collaboration.

Artistic, music and craftsman skills will lead us forward. They have been neglected in the schools, and discouraged for so many in life.

O gemba é onde o cora??o do processo bate e as solu??es se tornam reais, transformando ideias em resultados concretos. Para garantir eficiência, aplico métodos como PDCA ou Kaizen para resolver problemas com base na realidade. Mantenho uma comunica??o clara com todos os envolvidos, organizando as ideias e ouvindo quem está no processo. As discuss?es s?o sempre alinhadas ao objetivo principal, pois sem ele, n?o há resultado. Minha abordagem facilita a tomada de decis?es e garante que todos colaborem para resolver problemas onde eles realmente acontecem, tornando as melhorias palpáveis e mensuráveis.

As long as I know about the process, I will commit. Many people have solutions. I am open to all as long as they do not cause harm or claim to be right always, and they can listen as well.

Gemba's core principle is respecting process workers, the true experts. Communicate collaboratively: listen, ask open-ended questions, acknowledge contributions, and involve them in decision-making. Avoid blame and criticism. Empower and support them in owning and implementing changes, fostering a respectful and effective improvement environment.

In Gemba, align communication and collaboration with the process and organizational goals. Understand the organization's vision, mission, values, and objectives and how they connect with the process. Engage with stakeholders like customers, suppliers, managers, and regulators, understanding their needs, expectations, and feedback. Align these with process goals. Keep stakeholders informed about the progress, results, and benefits of process improvements, fostering a cohesive approach that integrates various perspectives for optimal outcomes.

Leveraging visual tools is essential for clear communication and collaboration in gemba. In the construction industry, tools like process maps, kanban boards, and visual schedules can help stakeholders quickly grasp complex information and track progress. These tools make it easier to identify issues, communicate plans, and share updates. By using visual aids, project managers can facilitate more engaging and transparent discussions, ensuring that everyone is on the same page and can contribute effectively to problem-solving and decision-making processes.

In project management, visual tools are crucial for effective gemba communication and collaboration. They help visualize work flow, identify waste, measure performance, and track improvements. Common tools include value stream maps, process maps, flow charts, kanban boards, standard work sheets, gemba boards, andon lights, and control charts. These tools facilitate stakeholder communication, offering a common language, shared understanding, and visual feedback. They also engage stakeholders in solution-finding, improvement celebration, and sustainability.

For effective communication and collaboration in gemba, it's essential to consistently follow up and follow through on actions and commitments. This process involves regular monitoring, evaluation, and adjustment. Keep stakeholders updated on process improvement status, challenges, successes, and lessons learned. Fulfill commitments like providing resources, training, coaching, or recognition. Consistent follow-up and follow-through build trust, accountability, and a culture of continuous improvement in gemba.