Last updated on
2024年11月19日
How do you communicate and collaborate with other quality control professionals during an audit or review?
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Before starting an audit or review, you need to clearly define the scope and objectives of the assessment. This will help you and your quality control colleagues to align your expectations, roles, and responsibilities. You should also agree on the criteria, standards, and methods that you will use to evaluate the subject of the audit or review. For example, you may use ISO 9001, Six Sigma, or Lean principles as your reference frameworks. You should document the scope and objectives of the audit or review in a plan or a checklist, and share it with your quality control team and other relevant parties.
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Generally scope, objective , Audit criteria, findings classification shall be included in Terms of reference of Audit ,which is agreed with Auditees in advance and shared weeks before based on contractual requirements. It is imperative that all the stakeholders shall agree to scope and objectives of the Audit and which is again discussed in Audit Opening meeting. Other things also to be discussed are audit timing, breaks , transportation arrangements etc.
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Having everyone on the same page is critical. Everyone needs to be aware of the scope, and the guidelines, and follow them the same.
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??Using visuals and examples?can clarify complex issues, making the dialogue more understandable and engaging. Providing the necessary context and background for findings helps stakeholders understand broader implications and contribute more informatively to the conversation. ??The QC process involves?identifying standards for quality, regularly reviewing products to ensure they meet those benchmarks and removing any products that don't meet quality expectations. ??Principles of effective audit communication emphasize clarity, transparency, and relevance. Auditors must?communicate findings in an easily understandable manner to stakeholders, avoiding jargon and technical language whenever possible.
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Durante uma auditoria ou revis?o, a comunica??o e colabora??o com outros profissionais de controle de qualidade s?o essenciais para garantir um processo eficiente e eficaz. Isso pode ser feito através de: Reuni?es regulares para discuss?o e compartilhamento de informa??es. Comunica??o clara e transparente sobre expectativas e responsabilidades. Coleta e troca de feedbacks e insights durante todo o processo. Trabalho em equipe para identificar problemas, encontrar solu??es e implementar melhorias. Utiliza??o de ferramentas colaborativas, como plataformas de compartilhamento de documentos e sistemas de gerenciamento de projetos.
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Durante uma auditoria ou revis?o, me comunico e colaboro com outros profissionais por meio de reuni?es regulares e discuss?es abertas para alinhar objetivos e métodos. Utilizo ferramentas de colabora??o, como plataformas de compartilhamento de documentos e softwares de gest?o de projetos, para manter todos atualizados e coordenados. A comunica??o clara e a documenta??o detalhada ajudam a garantir que todos compreendam e contribuam efetivamente para o processo de auditoria.
During the audit or review, you should communicate frequently and effectively with your quality control colleagues and other stakeholders. You should use appropriate channels and tools, such as email, phone, video conferencing, or instant messaging, depending on the situation and the urgency. You should also use clear, concise, and respectful language, and avoid jargon, ambiguity, or assumptions. You should provide regular updates, feedback, and suggestions to your quality control team and other stakeholders, and listen to their input and concerns. You should also document your communication and keep records of your findings, actions, and decisions.
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Having a personal conversation can really help with the anxiety that some feel when being audited. Finding some common ground, learning some personal facts, etc., not only will help with the "now", but will also make a lot of headway for the future.
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Frequent and effective communication is vital among quality control professionals during an audit or review. This includes regular updates on progress, findings, and any challenges encountered along the way. Communication should be clear, concise, and purposeful—whether it's via email, meetings, or collaborative tools. Active listening and acknowledging the input from all members foster an environment of respect and openness.
Sometimes, you may encounter conflicts or issues during an audit or review, such as disagreements, misunderstandings, errors, or nonconformities. You should resolve these conflicts or issues as soon as possible, and in a constructive and professional manner. You should avoid blaming, criticizing, or arguing with your quality control colleagues or other stakeholders, and instead focus on finding solutions and achieving consensus. You should also escalate any significant or unresolved conflicts or issues to the appropriate authority or level, and follow the established procedures and protocols.
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One thing I've found helpful during audits is team work, information dessimination, and readiness. It means getting ahead of the preparations before the actual audit starts. There is team work when everyone is given a specific tasks to perform. Lastly,Informations should be open to everybody concern.
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Be clear, and be sure you understand what is being said from the person you are auditing. Misunderstandings can undo a lot. Be clear that an audit is a process, not a personally directed hunt.
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I think it is quite common for conflicts and problems to come up during an audit. When people have different opinions, it can lead to conflicts, but it's important to solve them quickly and in a positive way. To do this, teams should establish a clear method for resolving conflicts at the start of the audit. This allows disagreements to be addressed in a fair and efficient manner. It's crucial to concentrate on the goals of the audit rather than personal differences, so that a collaborative solution can be found.
Another way to communicate and collaborate with other quality control professionals during an audit or review is to share knowledge and best practices. You can learn from each other's experiences, skills, and insights, and improve your own performance and competence. You can also identify and disseminate good practices, lessons learned, and improvement opportunities that can benefit your quality control team and other stakeholders. You can use various methods and platforms to share knowledge and best practices, such as reports, presentations, webinars, newsletters, blogs, or forums.
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Always share with your team your findings. This will allow the next auditor to ensure that the same issues are not lingering, or that issues were not addressed properly.
Finally, you should support and appreciate each other as quality control professionals during an audit or review. You should recognize and acknowledge each other's contributions, efforts, and achievements, and provide constructive and positive feedback. You should also offer and seek help, advice, and guidance when needed, and respect each other's opinions, perspectives, and diversity. You should also celebrate your successes and milestones as a quality control team, and foster a culture of trust, collaboration, and continuous improvement.
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Recognizing and supporting the contributions of each team member plays a critical role in sustaining motivation and commitment. Gratitude and appreciation help in building a team that values each member's role, leading to a more collaborative and productive environment. Regular feedback and acknowledgment of successes—no matter how small—can lead to higher levels of engagement and a more positive audit experience.
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In quality control, communication is key! I've seen the power of open dialogue and team huddles for a unified audit approach. We thrive on platforms like MS Teams and SharePoint for real-time collaboration, expediting decisions, and fostering dynamic idea exchange. Digital documentation tools ensure a seamless audit trail, promoting accountability. A collaborative audit is a collective effort—each perspective is invaluable.
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Effective communication and collaboration with other quality control professionals during an audit involve pre-audit meetings to align objectives, establishing clear communication channels, defining roles, and implementing standardized documentation. Encourage cross-functional collaboration, utilize real-time communication tools, and provide regular progress updates. Conduct feedback sessions and post-audit reviews to evaluate effectiveness and foster continuous learning within the team. These practices contribute to a cohesive and efficient audit process.
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During my Supplier Audits for my clients, I have a set of questionnaire which includes the how the customer query regarding product issue is communicated with inter and intra department. There is no surprise, most of the suppliers failed this question. I always had the pressure from my own management to skip or remove this question. But communication is key in quality control. When an organisation whose employees roles and responsibilities are defined around fulfilling quality of the product they produce, there shall be no space for communication gap. Audits are conducted to ensure they are always aligned in the same path set by an organisation and governing standards to meet all aspects of the product they produce including quality.
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During an audit or review, communicate and collaborate effectively by setting clear expectations, providing regular updates, maintaining open communication channels, utilizing technology for efficient exchanges, implementing feedback mechanisms, and being transparent about findings to build trust and ensure alignment.
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