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How do you certify your ERP users?

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Enterprise resource planning (ERP) systems are complex and powerful tools that can help businesses streamline their processes, improve their performance, and gain a competitive edge. However, to fully leverage the benefits of ERP, businesses need to ensure that their users are properly trained and certified to use the system effectively and efficiently. Explore how you can certify your ERP users and what benefits it can bring to your organization.

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Naresh Dwadasi

Helping Customers Succeed with SAP BRIM & S4HANA Implementations

1 Why certify your ERP users?

Certifying your ERP users is a way to verify that they have the necessary knowledge, skills, and abilities to perform their tasks using the ERP system. This can help you improve user satisfaction and confidence by reducing errors, frustration, and confusion. It can also enhance user productivity and efficiency by enabling them to perform their tasks faster, easier, and more accurately. Moreover, certifying users can increase user adoption and retention by creating a sense of achievement, recognition, and motivation. It can reduce user support costs and risks by minimizing the need for troubleshooting, retraining, and intervention. Finally, certifying users can ensure compliance with your business policies, standards, and best practices.

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2 How to design your ERP certification program

When designing an effective and relevant ERP certification program, you should consider several factors, such as your business objectives and expectations for the system and its users, user profiles and roles, ERP system features and functions, available resources and constraints, and evaluation methods and criteria. With these factors in mind, you can define the scope, content, format, duration, prerequisites, requirements, and rewards of your certification program. Moreover, this information can help you ensure that your users have the necessary skills to use the ERP system effectively.

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Naresh Dwadasi

Helping Customers Succeed with SAP BRIM & S4HANA Implementations
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Work with your super users who are using the system on a day to day basis and identify key areas that make the biggest difference. Ensure big focus on these areas and take a human approach by adding common pitfalls, faq's for better success and making your certification program more relatable. Explain the importance of key data fields, behaviour it drives, impact it has on upstream/downstream processes and most importatly people working in those areas. Incorporate the above into both training/certification program and assessments, set a high bar in areas which have major impact if users are not confident in their training.

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3 How to deliver your ERP certification program

When delivering your ERP certification program, you need to choose a mode of delivery that is both suitable and effective. Options include classroom training, online training, blended learning, and on-the-job training. To enhance the delivery, you can use a variety of tools and techniques such as videos, audios, animations, and graphics to illustrate the ERP system features and functions. Manuals, guides, cheat sheets, and checklists can provide reference and support for users. Games, quizzes, puzzles, and challenges can engage and motivate users. Case studies, scenarios, simulations, and role plays can test and apply the user's knowledge and skills. Lastly, forums, chats, blogs, and wikis can facilitate communication among users.

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4 How to assess your ERP certification program

To assess your ERP certification program, you need to measure and evaluate the outcomes and impacts of your program, such as user satisfaction and feedback, knowledge and skills, performance and behavior, and results and benefits. Gather user feedback using surveys, questionnaires, interviews, and focus groups. Measure user knowledge and skills through tests, quizzes, exams, and certifications. Monitor user performance and behavior through observations, audits, reports, and metrics. Finally, quantify user results and benefits through ROI, KPIs, benchmarks, and indicators.

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5 How to improve your ERP certification program

To improve your ERP certification program, you need to review and refine your program based on the findings and insights from your assessment. This includes identifying the strengths and weaknesses of your program and its components, determining the gaps and opportunities for improvement, implementing the necessary changes, communicating and collaborating with stakeholders and users, and repeating the cycle of design, delivery, assessment, and improvement as needed.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Adou Kouame Wilfried N'guettia

ERP Professional
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ERP certification is mostly relevant for external service delivery, for consultancy services for example and ERP vendors house. For companies which dont fall under the above categories, certification is a way to promotion.

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How do you certify your ERP users?

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1 Why certify your ERP users?

2 How to design your ERP certification program

3 How to deliver your ERP certification program

4 How to assess your ERP certification program

5 How to improve your ERP certification program

6 Here’s what else to consider

Enterprise Resource Planning (ERP)

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How do you certify your ERP users?

1

2

3

4

5

6

1 Why certify your ERP users?

2 How to design your ERP certification program

3 How to deliver your ERP certification program

4 How to assess your ERP certification program

5 How to improve your ERP certification program

6 Here’s what else to consider

Enterprise Resource Planning (ERP)

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