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How do you calculate ROI for process automation in the cloud?

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Process automation in the cloud can help you streamline workflows, reduce costs, and improve efficiency. But how do you measure the return on investment (ROI) of your automation projects? In this article, you'll learn how to calculate ROI for process automation in the cloud using a simple formula and some key factors to consider.

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PADAM KAFLE

Building Alif | Artificial Superintelligence Use Case Researcher | Public Technology Speaker | Head of IT & Automation…
Jacob Sam

Intelligent Automation|AI|Solution Architect
Michael Seidl

IT Process Automation Expert | define, automate, and delegate your IT Processes with Microsoft Automation and au2mator…

1 Define your goals and metrics

Before you start calculating ROI, you need to define your goals and metrics for process automation. Consider what you want to achieve with automation, and how you will measure the success of your projects. Common goals and metrics include saving time and resources, improving quality and accuracy, enhancing customer satisfaction, and increasing revenue and profitability. It's important to align these goals with your business strategy and vision, making sure they are SMART: specific, measurable, achievable, relevant, and time-bound.

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PADAM KAFLE

Building Alif | Artificial Superintelligence Use Case Researcher | Public Technology Speaker | Head of IT & Automation at Aster Hospitals ???? ???? | Pioneering Digital Healthcare Solutions
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I have been using Azure Cloud for the entire infra since 2018 in UAE. probably the first to adopt Azure Cloud from a healthcare background. Here are my learning to Calculating ROI Hardware Savings: No need for physical infrastructure means immediate cost reductions. Risk Mitigation: Think about potential data loss, hardware failures, and cyberattacks. With Azure, you get foundational protection against these risks right out of the box. Operational Efficiency: Azure's resilience means less downtime, boosting productivity. When factoring in these tangible & and intangible benefits, the ROI for shifting to the cloud becomes crystal clear. Azure not only offers a robust platform but also peace of mind. #CloudROI #AzureAdvantage

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Jacob Sam

Intelligent Automation|AI|Solution Architect
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The primary goal is to have a vision if your automation is scalable.From there on how we are going to position the automation within the company.These factors will help you to identify initial blockers and work towards mitigation.

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2 Estimate your costs and benefits

When estimating the costs and benefits of process automation projects, you should consider expenses such as software licenses and subscriptions, hardware and infrastructure, development and testing, training and support, and change management and governance. The value you gain from automation includes reduced labor and operational costs, increased productivity and efficiency, improved quality and compliance, enhanced customer loyalty and satisfaction, and higher revenue and profitability. It’s important to use realistic data sources such as historical records, benchmarks, surveys, or projections when estimating the costs and benefits over a specific period of time, such as a year or a quarter.

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Jacob Sam

Intelligent Automation|AI|Solution Architect
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From what I have seen, judicious use of licences and infa are very important factors to bring in real ROI and benefits.Plan your automation and license requirements well ahead to determine the scale you want to achieve and the savings you want to project.

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3 Calculate your ROI

Finally, you can calculate your ROI for process automation in the cloud using a simple formula:

ROI = (Benefits - Costs) / Costs * 100%

This formula shows you the percentage of return you get for every dollar you spend on automation. For example, if your benefits are $100,000 and your costs are $50,000, your ROI is:

ROI = ($100,000 - $50,000) / $50,000 * 100%

ROI = 100%

This means you get $2 for every $1 you spend on automation, which is a positive and high ROI. However, if your benefits are $60,000 and your costs are $50,000, your ROI is:

ROI = ($60,000 - $50,000) / $50,000 * 100%

ROI = 20%

This means you get $1.2 for every $1 you spend on automation, which is a positive but low ROI. You may want to evaluate whether your automation projects are worth the investment or how you can improve them to increase your ROI.

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Michael Seidl

IT Process Automation Expert | define, automate, and delegate your IT Processes with Microsoft Automation and au2mator | Speaker | "Get Sh*t done in IT" - Podcast | ITSM Mastermind | Microsoft MVP
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I know, that money and ROI are important, but there are some significant other Key Aspects to measure IT Process Automation. The increasing Quality and Security is also as important as the ROI. So when you calculate your ROI, money is only one factor to include in your calculation. Imagine how many Application Admins you can remove when most of your tasks are automated and put in a self-service Portal so that the Service Desk can solve tasks without needing an application Admin Role. So, there are more benefits to IT Process Automation than only to save money.

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Dan Walsh

EVP Sales Technology and Business Consulting
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In costs you have to add "opportunity costs" ie what else could you have done w the money. Minimum 3% interest to hold the cash.

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4 Consider other factors

When considering process automation in the cloud, it's important to look beyond just the ROI formula. You should consider potential risks and challenges, such as security breaches, data loss, integration issues, or user resistance. Additionally, you should think about the opportunities and innovations automation can bring, such as scaling up, expanding markets, or developing new products or services. You should also take into account the qualitative and intangible impacts of automation, such as employee engagement, customer satisfaction, or brand reputation. By weighing these factors against your ROI and balancing them accordingly, you can ensure that your process automation in the cloud is aligned with your goals and delivers value to your organization.

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Jacob Sam

Intelligent Automation|AI|Solution Architect
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Automations that may not have great cost savings but involve processes that are high on accuracy, security and compliance adherence can be considered a good investment, this can be leveraged as a model use case for capability showcasing.

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5 Review and optimize your ROI

Calculating ROI for process automation in the cloud is not a one-time activity. You should monitor and review your ROI regularly to track your progress and performance, and to identify any gaps or issues that need to be addressed. You should also optimize your ROI by adjusting your costs and benefits, improving your processes, and exploring new opportunities for automation. By doing so, you can ensure your process automation in the cloud is effective, efficient, and profitable.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you calculate ROI for process automation in the cloud?

1

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3

4

5

6

1 Define your goals and metrics

2 Estimate your costs and benefits

3 Calculate your ROI

4 Consider other factors

5 Review and optimize your ROI

6 Here’s what else to consider

Process Automation

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How do you calculate ROI for process automation in the cloud?

1

2

3

4

5

6

1 Define your goals and metrics

2 Estimate your costs and benefits

3 Calculate your ROI

4 Consider other factors

5 Review and optimize your ROI

6 Here’s what else to consider

Process Automation

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