How do you balance your own workload and delegate tasks to your team effectively?

The restaurant world is also very reactive and sometimes despite your efforts the best laid plans can be thrown out on a daily basis. However, to plan longer term and have a very clear goal or plan as opposed to many different small ones and try to take a step towards this - even on your busiest days - means you will eventually reach your destination. One thing is clear if you don't plan to go anywhere, that is where you will ultimately end up. Anywhere, where the fates may take you. Maybe you'll get lucky. Maybe you won't. One thing is clear, if you aim for something you are more likely to hit it.

En un momento de mi carrera, entendí que no podía hacerlo todo yo mismo y decidí respetar los pasos antes de delegar. Primero, conocí a mi equipo, identificando sus fortalezas y necesidades. Luego, definí objetivos claros y proporcioné apoyo. Solo entonces comencé a delegar, fomentando la confianza y permitiendo el desarrollo de cada miembro. Este proceso me ayudó a equilibrar mi carga de trabajo y potenciar al equipo.

A director or manager is not only responsible for directing or managing tasks but also for assigning them to the best-suited individuals in order to achieve the best possible outcome. It is crucial to understand the capabilities of your human resources, as a leader cannot handle everything alone. Building a strong team and ensuring everyone is engaged is only achievable by assigning tasks according to each member's capabilities. There is no "Superman" or "I" in a team, only "team members" and "we."

Hospitality can be chaotic at the best of times, but the delegation and tracking of workflow doesn't need to be. Apps such as aquaint can support busy teams in managing their workload better and tracking progress week on week. Communication should not be carried out via millions of WhatsApp chats that blur the lines between work and personal. Instead, the apps in which our tasks are recorded and tracked should be used to supplement face-to-face communications. This can be done through announcements and notifications.

Una de las practicas que hago en campo es poder identificar las fortalezas de los asesores comerciales de servicio, zonificar las secciones del salón de servicio, teniendo en cuenta la rotación de las mesas, cantidad de mesas, experiencia del asesor comercial de servicio, tener la estrategia pre servicio clara, comunicarla al personal en una reunión corta donde se comunica la estrategia y se aclaran dudas, y luego de la atención de la operación de alta demanda se hace una retroalimentación de lo que se hizo bien y de lo que puede mejorar, la idea es que sea una conversación bilateral con todo el equipo, y si es necesario incluir al personal del área de producción de la cocina

Desde mi óptica una de las claves para gestionar el tiempo es priorizar actividades y delegar las que no tengan alto nivel de urgencia y criticidad, observando que personal puede realizarla acorde con, la disponibilidad, conocimiento y habilidad para ejecutarla.

I believe that constantly learning new trends and hacks not leaving new ideas for fun trainings are an utmost need. There's something new each day that might be insightful and helpful to managers out there.

Everything in your business starts with you. Even if you have the best concept in the world, you cannot succeed without the right mindset. That means you must take proper care of your mind and body.

La actividad física es necesaria para mantener la mente lúcida, tranquila y enfocada, favorece el control emocional de las situaciones diarias y para manejar con mejor asertividad los desafíos diarios de la operación

Delegation is very difficult for most small business owners. You built your brand, you see yourself as the only person that can execute the work properly, and you’re convinced no one else will work as hard as you do. The thing is you’d be correct. No employee ever will, or even should, work as hard as you. It’s your passion, you baby; it’s their job. But, if you work carefully to examine what you do and start by delegating the simplest tasks, one at a time, train your team and reenforce the training as they develop skills, you will soon realize Delegation isn’t that difficult. Just focus on one task at a time.