How do you balance the quantity and quality of customer feedback and avoid survey fatigue?
Customer feedback is vital for improving your contact center operations and customer experience. But how do you collect enough feedback to make data-driven decisions without overwhelming or annoying your customers? Survey fatigue is a real problem that can affect the quality and quantity of your responses, as well as your customer satisfaction and loyalty. In this article, you'll learn some tips and best practices to balance the quantity and quality of customer feedback and avoid survey fatigue.