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How do you balance measuring metrics?

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Balancing metrics is a challenge for any agile team. Metrics can help you track progress, improve quality, and deliver value to your customers. But they can also create pressure, distraction, and dysfunction if you measure the wrong things, or measure too much, or measure too little. How do you find the right balance between measuring metrics and focusing on your agile principles and practices?

本文章的要点总结

Purpose-driven metrics:

Select metrics with a clear intent that align with your agile values and goals. This ensures they're relevant and actionable, guiding better decisions for your team.
Constructive feedback loop:

View metrics optimistically to track progress and manage projects effectively. Use tools like the Burndown Chart to spot issues early, not to pressure the team.

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1 The purpose of metrics

Before you start measuring anything, you need to ask yourself why you are measuring it. What is the purpose of the metric? How does it align with your agile values and goals? And how will it help you make better decisions and actions? A good metric should have a clear and specific purpose that supports your agile vision and strategy. It should also be relevant, meaningful, and actionable for your team and stakeholders.

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Divya Joshi

Technical Program Manager?????? | Customer Success Manager ? | Cross-functional Leader | Stakeholder Management in Global Programs ?? | Boosting Efficiency in SaaS Products - Media & Entertainment ?? | RISE Mentee 2023
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In my experience, the metrics should be used as pointers providing overall indicators of the health of the agile team. However, overemphasizing agile metrics such as team velocity can directly impact the quality of the product or the value it could bring to customers. So it's always a trade-off.

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Saravana Balaji

Technical Architect at ThoughtFocus | .NET 6/8 | MAUI | Blazor | C# | Web API | SQL | Docker | AWS EC2 | Fargate | Lambda| AppDynamics | Agile | CI/CD | Agile Devops | Git | Microservices
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Having the right metrics enables to capture valuable insights for both stakeholders and the application team. This, in turn, facilitates the identification and alignment with our overarching objectives and goals, creating a feedback loop for constant evaluation, improvement, monitoring and highstandard delivery while staying true to Agile principles. Any metrics should be viewed constructively/optimistically to track the progress of people, project and applications periodically and systematically to perform effective management rather than micro managing and creating toxic workplace. Ex:Burndown chart-The primary purpose is to help the team identify potential obstacles and take timely action & not to create a pressure of ideal burndown

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Jim Kaspari

Entrepreneur Business Coaching | Startup Success | Marketing Strategy | Unlimited Profits and More Free Time. Reach your goals faster and easier with less risk.
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When determining what’s important, think about what data will help you make decisions on what’s working, what’s not working, what to do more of, what to stop doing and what to modify. When you know this information and collect it regularly in a timely manner you will be equipped to make powerful decisions based on data, not opinion. A caution is important to share. Don’t get too caught up in your engineering nerd analytics passion. There is an optimization of just the right data and the frequency of looking at it, and so much data that nothing gets done. Here are some examples: ? Gross income per month [$] ? Expenses per month [$] ? Profit per month [$][%] ? Lifetime valuation of a client [$]

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2 The types of metrics

There are many types of metrics that you can use in agile, but they can be broadly categorized into three groups: output, outcome, and impact. Output metrics measure what you produce, such as features, stories, tasks, or code. Outcome metrics measure what you achieve, such as customer satisfaction, retention, or revenue. Impact metrics measure what you change, such as market share, social good, or environmental sustainability. Each type of metric has its own value and limitations, and you need to balance them according to your context and objectives.

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Yogesh C.
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By understanding and balancing the three types of metrics - output, outcome, and impact - in your agile approach, you can gain a comprehensive view of your project's progress and success. Utilizing the appropriate metrics according to your specific context and objectives will enable you to make informed decisions and drive continuous improvement within your team and organization.

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3 The pitfalls of metrics

Metrics can be a great asset, but they can also be detrimental if not used correctly. Common pitfalls of metrics include vanity metrics, which appear impressive on paper but don't reflect the real value or quality of the work. Gaming metrics are also an issue, as they incentivize bad behavior in order to achieve a certain target or reward. Finally, paralysis by metrics can occur when you are overwhelmed with too much data or complexity, preventing you from taking action or making changes. To avoid these pitfalls, it is important to prioritize and simplify the metrics you use to monitor your performance.

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4 The best practices of metrics

In order to avoid the pitfalls of metrics, it's vital to follow some best practices that can help you strike a balance between measuring metrics and staying agile. When selecting metrics, focus on those that are most relevant to your team and stakeholders, and use the purpose of the metric as a guide. Additionally, use the metrics as feedback to identify problems, opportunities, and experiments, rather than as a way to judge or control your team. Review and refine metrics regularly to ensure they are still relevant, meaningful, and actionable. Finally, make sure to communicate any changes in metrics to your team and stakeholders.

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5 The balance of metrics

Balancing metrics is not a one-time activity, but a continuous process that requires awareness, collaboration, and experimentation. Balance the quantity and quality of metrics, the output and outcome and impact of metrics, and the measurement and improvement of metrics. You also need to balance measuring metrics and focusing on your agile principles and practices. By doing so, you can use metrics as a tool to enhance your agile performance and deliver value to your customers.

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Yogesh C.
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In this ever-evolving process, regularly reassessing and adjusting your metrics ensures their relevance and effectiveness in guiding your agile practices. By striking the right balance between measuring metrics and upholding agile principles, your team can optimize its performance, foster continuous improvement, and ultimately achieve greater customer satisfaction.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you balance measuring metrics?

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6

1 The purpose of metrics

2 The types of metrics

3 The pitfalls of metrics

4 The best practices of metrics

5 The balance of metrics

6 Here’s what else to consider

Agile Methodologies

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How do you balance measuring metrics?

1

2

3

4

5

6

1 The purpose of metrics

2 The types of metrics

3 The pitfalls of metrics

4 The best practices of metrics

5 The balance of metrics

6 Here’s what else to consider

Agile Methodologies

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