登录查看更多内容

How do you balance assertiveness and empathy?

由人工智能和领英社区提供技术支持

Negotiating is not just about getting what you want, but also about understanding what the other party wants and needs. To do that effectively, you need to balance assertiveness and empathy, two essential skills that can help you build rapport, trust, and mutual respect. But how do you find the right balance between being confident and respectful, between expressing your interests and listening to theirs, between standing your ground and being flexible? Here are some tips to help you achieve that balance in any negotiation situation.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

1 Know your value

Before you enter a negotiation, you need to have a clear idea of what you bring to the table and what you expect in return. This will help you communicate your value proposition and your goals with confidence and clarity. You also need to know your BATNA, or best alternative to a negotiated agreement, which is your fallback option if the negotiation fails. Knowing your BATNA will help you avoid accepting a deal that is worse than what you can get elsewhere, or rejecting a deal that is better than your alternative.

添加您的观点

??Brett Berhoff??

Top Voice ?? | 40K Followers | Strategy.xyz | BlockyBlocky.com leads the way in brand protection and strategy, offering expert solutions to safeguard and enhance your brand's presence.
举报内容
Not only should you know your value, but you need to have confidence in your knowledge! Practice and have mock negotiations.

已翻译

赞

2 Understand their perspective

While you need to be assertive about your value and your goals, you also need to be empathetic towards the other party's perspective and emotions. Empathy means putting yourself in their shoes and trying to understand their motivations, concerns, and interests. You can show empathy by asking open-ended questions, listening actively, acknowledging their feelings, and paraphrasing their statements. By doing so, you can build trust, reduce tension, and uncover hidden needs and interests that can lead to creative solutions.

添加您的观点

Sarah Beard
举报内容
In recruitment across any sector balancing empathy and assertiveness is SO important. A good recruiter MUST understand the needs on both the client and candidate side, and manage expectations on both sides. Understanding what both parties want and need will allow you to show empathy to both perspectives but also know when to back up either the client/candidate. Showing assertiveness is key when trying to manage unrealistic expectations, but its also important to show empathy in those situations so people dont feel unheard/misunderstood.

已翻译

赞

3 Use assertive communication

Assertive communication is a way of expressing your thoughts, feelings, and needs in a respectful and confident manner, without being aggressive or passive. Assertive communication involves using "I" statements, such as "I feel", "I think", "I need", or "I want", instead of blaming, accusing, or demanding. It also involves using positive language, such as "I appreciate", "I agree", or "I understand", instead of negative language, such as "I hate", "I disagree", or "I don't care". By using assertive communication, you can convey your message clearly and respectfully, without compromising your rights or hurting the other party's feelings.

添加您的观点

4 Be flexible and creative

Balancing assertiveness and empathy also means being flexible and creative in finding solutions that can satisfy both parties. Instead of sticking to your position or insisting on a win-lose outcome, you should focus on your interests and the underlying reasons why you want something. You should also explore the other party's interests and look for common ground or shared values. By doing so, you can expand the pie and create win-win outcomes that can benefit both parties and strengthen the relationship.

添加您的观点

5 Seek feedback and improvement

Finally, balancing assertiveness and empathy is not a one-time skill, but a continuous process of learning and improvement. You should always seek feedback from the other party and from yourself on how you performed in the negotiation and how you can improve your skills. You should also reflect on what worked and what didn't, what you learned and what you can apply in the future. By seeking feedback and improvement, you can enhance your assertiveness and empathy skills and become a more effective and successful negotiator.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Jeff Shattuck

Internationally experienced problem solver with maritime, development, biz and tech skillsets.
(已编辑)
举报内容
One can simplify this down to the most essential element- know what you both need. If you can discern the needs of the other side of the table, you will get to an agreement faster, and more than often get a slightly better deal. Once someone knows you understand their needs and are working to fill that need, cooperation, assistance to help you, and even allow you a bit more than your share will all come your way, maybe even some in the 'want' column. I often will use 'need' quite often early on to let them know Im hunting down what they need. Even let them know why you have to be assertive (its what we need), but show that empathetic side (effort to get them what they need). Sure helps move the process along.

已翻译

赞

Negotiation

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you balance assertiveness and empathy?

1

2

3

4

5

6

1 Know your value

2 Understand their perspective

3 Use assertive communication

4 Be flexible and creative

5 Seek feedback and improvement

6 Here’s what else to consider

Negotiation

给文章评分

感谢您的反馈

更多Negotiation相关文章

更多相关阅读内容

How do you balance assertiveness and empathy?

1

2

3

4

5

6

1 Know your value

2 Understand their perspective

3 Use assertive communication

4 Be flexible and creative

5 Seek feedback and improvement

6 Here’s what else to consider

Negotiation

给文章评分

感谢您的反馈

查看其他技能