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How do you assess your online communication skills and identify areas for improvement?

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Online communication skills are essential for working and learning in the digital age. Whether you use email, chat, video calls, or social media, you need to communicate clearly, respectfully, and effectively with different audiences and purposes. But how do you assess your own online communication skills and identify areas for improvement? Here are some tips and tools to help you evaluate and enhance your online communication skills.

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1 Self-reflect on your goals and challenges

The first step to assess your online communication skills is to self-reflect on your goals and challenges. What are the main reasons and contexts for your online communication? Who are your intended recipients and what are their expectations and needs? What are the strengths and weaknesses of your online communication style and strategies? How do you handle feedback, conflict, and misunderstanding online? By asking yourself these questions, you can gain a better understanding of your online communication goals and challenges, and identify areas for improvement.

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Megan Bullard

Seasonal Health Coach at HealthCheck360
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The questions listed above feel like a rubric or guide that could help someone improve their professional communications if they do not know where to start.

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Yehuda Sher

Experienced Corporate Accountant
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Mentorship is probably the most valuable addition here - in addition to asking yourself "what am I trying to say?" And "who might read this?" Asking "How would Emily structure this?/ What would Jarred's focus be here?/ How would Sanjeep phrase this?" You don't need to know the specific tools to improve the quality of your emails

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2 Use online communication tools and platforms

The second step to assess your online communication skills is to use online communication tools and platforms that suit your goals and challenges. There are many online communication tools and platforms available, such as email, chat, video calls, social media, blogs, forums, and online courses. Each tool and platform has its own features, benefits, and limitations, and requires different skills and etiquette. For example, email is more formal and structured than chat, video calls require more attention and body language than audio calls, and social media has different norms and rules than blogs. By using online communication tools and platforms that match your goals and challenges, you can practice and improve your online communication skills in various situations.

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Megan Bullard

Seasonal Health Coach at HealthCheck360
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Knowing how to use online communication tools is imperative. Sometimes it is difficult if the person you are contacting only knows how to use a specific platform that you do not have access to.

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3 Seek feedback and guidance from others

The third step to assess your online communication skills is to seek feedback and guidance from others. Online communication is a two-way process, and you need to consider how your messages are received and interpreted by others. Seek feedback and guidance from others in different ways, such as asking for comments, ratings, or suggestions, joining online communities or groups, or finding mentors or coaches. By seeking feedback and guidance from others, you can learn from their perspectives, experiences, and advice, and improve your online communication skills accordingly.

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Jack A.

MA in English, Specializations in Rhetoric and Gothic Studies
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Additionally, it is important to check for understanding between you and the person you are emailing. If your boss sends you an email containing tasks you must complete, it is an excellent idea to email your boss and illustrate that you understand what is expected from you. By sending a polite email that sums up the tasks, you reassure your boss that you understand the tasks given to you. On the off-chance you misunderstood, your polite email allows your boss to redirect you without delay. If you take the time to connect and confirm, it will pay off in the end. The same can be applied to other formats of communication, such as phone and video conferencing. Take the time to reiterate your understanding and confirm the details. It’s worth it.

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4 Review and revise your online communication

The fourth step to assess your online communication skills is to review and revise your online communication. Online communication leaves a digital footprint, and you can use it to evaluate and improve your online communication skills. Review and revise your online communication in different ways, such as checking your spelling, grammar, and punctuation, reading your messages aloud or from the recipient's point of view, or using online tools or apps to analyze your tone, clarity, or sentiment. By reviewing and revising your online communication, you can avoid errors, confusion, or misunderstanding, and enhance your online communication quality and effectiveness.

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Jack A.

MA in English, Specializations in Rhetoric and Gothic Studies
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There are various tools that can be used to help you revise and edit your communication before you release it into the world. Grammarly is an excellent editing software that offers both free and purchasable options. Grammarly can be used within the app as well as integrated within your emails. This is an especially useful tool, as it helps you revise your emails on the go and saves you from typos. You may also wish to hear your communication read to you before sending it out. Speechify offers both free and paid options, wherein a computerized voice reads your uploaded material out loud to you, allowing you to hear your communication as it sounds. It can read aloud up to 50,000 words per month and offers a plethora of uploading options.

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5 Learn new online communication skills and strategies

The fifth step to assess your online communication skills is to learn new online communication skills and strategies. Online communication is constantly evolving and changing, and you need to keep up with the latest trends, technologies, and best practices. Learn new online communication skills and strategies in different ways, such as taking online courses or workshops, reading online articles or books, or watching online videos or podcasts. By learning new online communication skills and strategies, you can expand your online communication repertoire and adapt to different online communication scenarios.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you assess your online communication skills and identify areas for improvement?

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1 Self-reflect on your goals and challenges

2 Use online communication tools and platforms

3 Seek feedback and guidance from others

4 Review and revise your online communication

5 Learn new online communication skills and strategies

6 Here’s what else to consider

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