How can your client relations experience help you thrive in customer service?

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If you have worked in client relations, you know how important it is to build trust, communicate effectively, and solve problems. These skills are also essential for customer service, which is a growing and rewarding field. Whether you are looking for a career change or want to enhance your current role, here are some ways your client relations experience can help you thrive in customer service.

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Doug Spiron

President at ThinkTime, LLC | Driving Retail Innovation and Growth
Carlos Zerpa

“Strategic Commercial Executive with Over 15 Years Driving Sales, Marketing, and Customer Services/Business Development…

1 Understand your customers

One of the key aspects of client relations is understanding your clients' needs, goals, and expectations. You have to listen carefully, ask the right questions, and empathize with their situation. The same applies to customer service, where you have to understand your customers' pain points, desires, and feedback. By using your client relations experience, you can tailor your service to each customer and make them feel valued and satisfied.

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Doug Spiron

President at ThinkTime, LLC | Driving Retail Innovation and Growth
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Existing clients end up being the very best way to drive new business. Take care of your current clients to gain new ones! The value created through their testimonials is exponential.

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Carlos Zerpa

“Strategic Commercial Executive with Over 15 Years Driving Sales, Marketing, and Customer Services/Business Development Across International Markets, Specializing in Commercial Team Leadership, Key Account Management
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Customer service is sometimes not given the great importance it is. There are concentrated MKT improvements, Promotions, communications to mention a few. It is a priority to have people who are not only guided by a script, but also have the ability to understand the client's emotions: frustrations, anger, etc. First is to understand it, have clear expectations of a possible solution to the problem, follow-up and closure of the claim. Then analyze what happened, so that it is minimized in the future

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Vijaykumar Lulla
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The key to a highly evolved customer relationship is to be treated as a partner, which means not only understanding stated needs but also implicit needs that the customer but unstated needs, which means understanding the customer's needs, brining in proven solutions that address their needs and all along leveraging customer service that is appropriate to all stakeholders expectations

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Sophia Fazal

We're Hiring! Project Manager - Digital Marketing and Technology
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Client relations can help to create a more proactive approach to customer experience providing solutions to short-term roadblocks as well as long-term solutions. Understanding how your client works, partnering with them, and creating a relationship can lead to understanding what future solutions will need to be created.

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Carolina Denardi

Estrategista em Comunica??o e Relacionamento com stakeholders. Fundadora da CD Comunica e detentora do método proprietário Posicionamento Vivo.
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Entender e considerar o perfil do cliente nos possibilita maior assertividade nas ofertas e a identificar o que o cliente quer e pensa, resultando em um relacionamento mais próximo, de confian?a e credibilidade. Cliente feliz, crescimento organico e baseado na indica??o por satisfa??o.

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2 Communicate clearly and professionally

Another skill that client relations and customer service share is communication. You have to communicate clearly and professionally with your clients and customers, whether it is through email, phone, or chat. You have to use appropriate language, tone, and etiquette, and avoid jargon, slang, or ambiguity. You also have to be respectful, polite, and positive, and show your appreciation and gratitude. By using your client relations experience, you can communicate effectively and efficiently with your customers and create a positive impression.

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Caden Harbin

Head Teller @ CVNB | Owner - Old Salem Candle Co.
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I agree. Effective customer service relies on clear and professional communication. Utilize active listening, respond promptly, and tailor your communication style to the customer's preferences. Clearly convey information, manage expectations, and always maintain a positive and empathetic tone to enhance the overall customer experience.

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3 Solve problems creatively and proactively

A third skill that client relations and customer service require is problem-solving. You have to deal with various issues and challenges that arise from your clients and customers, such as complaints, requests, or inquiries. You have to be creative and proactive in finding solutions that meet their needs and expectations, and also prevent future problems. You have to be flexible, adaptable, and resourceful, and use your knowledge and experience. By using your client relations experience, you can solve problems quickly and effectively and improve your customer service quality.

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4 Learn and grow continuously

A fourth skill that client relations and customer service demand is learning and growth. You have to keep up with the changes and trends in your industry, market, and customers. You have to learn new skills, tools, and techniques that can help you improve your service and performance. You also have to seek feedback, evaluate your results, and identify areas for improvement. By using your client relations experience, you can learn and grow continuously and enhance your customer service skills.

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5 Collaborate and cooperate with others

A fifth skill that client relations and customer service involve is collaboration and cooperation. You have to work with others, such as your colleagues, managers, and partners, to deliver the best service possible to your clients and customers. You have to share information, ideas, and resources, and support each other's goals and tasks. You also have to respect diversity, appreciate differences, and resolve conflicts. By using your client relations experience, you can collaborate and cooperate with others and foster a positive and productive customer service culture.

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6 Deliver value and exceed expectations

A sixth skill that client relations and customer service aim for is delivering value and exceeding expectations. You have to go beyond the basic requirements and standards of your service and offer something extra that can delight your clients and customers. You have to anticipate their needs, offer suggestions, and provide additional benefits. You also have to follow up, thank, and reward them for their loyalty and referrals. By using your client relations experience, you can deliver value and exceed expectations and increase your customer service satisfaction and retention.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can your client relations experience help you thrive in customer service?

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1 Understand your customers

2 Communicate clearly and professionally

3 Solve problems creatively and proactively

4 Learn and grow continuously

5 Collaborate and cooperate with others

6 Deliver value and exceed expectations

7 Here’s what else to consider

Client Relations

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